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If servicing is needed, a Representative can confirm whether the product is under warranty and direct you to the nearest service location. If this is the case, bring the product, or send it, postage prepaid by the user (all Kalorik customers are responsible for the initial shipment back to the warranty center), along with proof of purchase and indicating a return authorization number given by our Consumer Service Representatives, to the authorized KALORIK Service Center (please visit our website