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. Make sure an adhesive label is not affixed to a disc. Adhesive labels can come off while the disc is in the optical disc drive and damage the drive or cause it to malfunction. . If a region code warning appears, the disc may be incompatible with the optical disc drive. Check the package to make sure the region code is compatible with the optical disc drive. . If you notice condensation on your computer, do not use the computer for at least one hour. Condensation can cause the computer to malfunction. . Make sure your computer is running on AC power and try the disc again. Troubleshooting > Optical Discs n184 N What should I do if I cannot play Blu-ray Disc media or my computer becomes unstable during Blu-ray Disc playback? . Check if your optical disc drive supports the Blu-ray Disc media. . To play copyright protected Blu-ray Disc media continually, you need to update the AACS key. If a message prompts you to update the AACS key, follow the message. ! Your computer must be connected to the Internet to update the AACS key. . You may not be able to play some Blu-ray Disc content on your computer, or the computer may become unstable during Blu-ray Disc playback. To play content normally, download and install the latest updates for Blu-ray Disc playback software using the VAIO Update. For information on how to use the VAIO Update, see Updating Your Computer (page 35). What should I do if I cannot write data to CD media? . Make sure you neither launch any software application nor allow any to launch automatically, not even a screen saver. . If you are using a CD-R/RW disc with an adhesive label affixed, replace it with one with no affixed adhesive label. Using a disc with an affixed adhesive label could cause a write error or other damage. What should I do if I cannot write data to DVD media? . Make sure you are using the correct DVD recordable media. . Check which DVD recordable format is compatible with your optical disc drive. Some brands of DVD recordable media do not work. Troubleshooting > Optical Discs n185 N Why can't I write data to Blu-ray Disc media? . Check if your optical disc drive supports the Blu-ray Disc writing function. . BD-R Disc media are not rewritable. You cannot add or erase data to or from the BD-R Disc media. What should I do if my external optical disc drive does not work properly? Make sure that your external optical disc drive is connected to an AC power source and the USB port. If it is not connected, the external optical disc drive may not work properly. ! You cannot use USB devices if you disable the USB ports in the BIOS setup screen. To enable the ports, follow the steps in Disabling Built-in Devices (page 131). What should I do if I cannot play discs? The optical disc drive on your computer may have been disabled in the BIOS setup screen. Follow the steps in Disabling Built-in Devices (page 131) to enable the drive. Troubleshooting > Display n186 N Display Why did my screen go blank? . Your computer screen may go blank if the computer loses power or enters a power saving mode (Sleep or Hibernate). If the computer is in LCD (Video) Sleep mode, press any key to bring the computer back into Normal mode. See Using the Power Saving Modes (page 32) for more information. . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . If your computer is running on battery power, make sure the battery pack is installed properly and is charged. See Using the Battery Pack (page 21) for more information. . If the display output is directed to the external display, press the Fn+F7 keys. See Combinations and Functions with the Fn Key (p...
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