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You should check to make sure that you are running the most recent version of the OS. Each time the Jukebox Multimedia starts up, the OS version is displayed on the screen (example: OS Version 1.1.6). Under the category Software on the Archos website, you will find the most recent version and its version number. PC - Download the zipped file The file is in a zipped (compressed to allow the quickest possible download) format and should be downloaded to your computer locally. You must then unzip t