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If you have any concerns, or experience any difficulties with your H2O Audio product, we are here to help you, so please contact us directly. We can be reached at: 1.800.708.6080 support@h2oaudio.com The most important feature of your H2O Audio Waterproof Housing is the removable T-Seal. The removable T-Seal is the main barrier between the harmful water and your iPod. It is extremely important that special attention is paid to ensure the T-Seal is seating completely in all four corners and the H