Then shut down your computer through the Start menu and try again. 3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you want to run. NOTE: If you receive a message stating that no Diagnostics utility partition has been found, follow the instructions to run the Dell Diagnostics from your Drivers and Utilities CD. Setup and Quick Reference Guide | support.dell.com Starting the Dell Diagnostics From the Drivers and Utilities CD 1 Insert the Drivers and Utilities CD into the CD drive. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer through the Start menu and try again. NOTE: This feature 3 When the boot device list appears, highlight IDE CD-ROM Device changes the boot sequence and press . for one time only. On the 4 Select the IDE CD-ROM Device option from the CD boot menu. next start-up, the computer boots according 5 Select the Boot from CD-ROM option from the menu that appears. to the devices specified in system setup. 6 Type 1 to start the ResourceCD menu. 7 Type 2 to start the Dell Diagnostics. 8 Select Run the 32 Bit Dell Diagnostics from the numbered list. If multiple versions are listed, select the version appropriate for your platform. 9 When the Dell Diagnostics Main Menu appears, select the test you want to run. Dell Diagnostics Main Menu 1 After the Dell Diagnostics loads and the Main Menu screen appears, click the button for the option you want. NOTE: The Service Tag for your computer is Option Function located at the top of each Express Performs a quick test of devices. This test typically takes 10 test screen Test to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Performs a thorough check of devices. This test typically Test takes an hour or more and requires you to answer questions periodically. Custom Tests a specific device. You can customize the tests you Test want to run. Symptom Lists the most common symptoms encountered and allows Tree you to select a test based on the symptom of the problem you are having. 32 Setup and Quick Reference Guide 2 If a problem is encountered during a test, a message displaying the error code and a description of the problem appear. Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell. 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and problem description. Help Describes the test and may indicate requirements for running the test. Configuration Displays your hardware configuration for the selected device. The Dell Diagnostics obtains your configuration information for all devices from system setup, memory, and various internal tests and displays it in the device list in the left pane of the screen. The device list may not display the names of all the components installed on your computer or all devices attached to your computer. Parameters Allows you to customize the test by changing the test settings. 4 When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Setup and Quick Reference Guide | support.dell.com System Lights The lights on the front of the computer can indicate a computer problem. Power Light Hard-Drive Cause Corrective Action Light Solid green N/A Power is on, and the computer is No corrective action is required. operating normally. Blinking green Blank The computer is in the suspended Press the power button, move the state (Windows 2000 and mouse, or press a key on the Windows XP). keyboard to wake the computer. See "Power Management" in the User’s Guide for more information. Blinks green N/A A configuration error exists. Check the diagnostic lights to see if several times and the specific problem is identified. then turns off See the User’s Guide for more information. Solid yellow N/A The Dell Diagnostics is running a test, or a device on the system board may be faulty or incorrectly installed. If the Dell Diagnostics is running, allow the testing to complete. Check the diagnostic lights to see if the specific problem is identified. Also, see "System Board Problems" in the User’s Guide. If the computer does not boot, contact Dell for technical assistance. Blinking yellow Blank A power supply or syste...
