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Turn the electrical power off at the electrical panel board (circuit breaker or fuse box) and lock or tag the panel board door to prevent someone from turning on power while you are working on the heater. Failure to do so could result in serious electrical shock, burns, or possible death. Wait to service or maintain the heater until the element is cool. 2. Vacuum inside the unit, being careful not to damage the aluminum fins on the heat exchanger. 3. Power can be restored once cleaning work is complete. Troubleshooting Chart CONSULT LOCAL ELECTRICAL CODES TO DETERMINE WHAT WORK MUST BE PERFORMED BY QUALIFIED ELECTRICAL SERVICE PERSONNEL Symptom Problem Solution Snapping noise 1. Unit may have a loose end plate 2. Heater may not be mounted properly 1. Loosen end plate screws . turn after allowing heater to warm, move end plate back and forth, then tighten 2. Loosen heater from wall by turning mounting screws . turn Heater not working 1. Heater does not have proper voltage to function correctly 2. Loose wire connections 3. Incorrect circuit breaker 4. Defective limit 1. Check voltage at the heater between supply wires and make sure it matches required heater voltage 2. Tighten any loose wire connections 3. Circuit breaker positioned incorrectly - relocate breaker 4. Replace limit Heater will not shut off 1. Heat loss from room is greater than heater capacity 2. Defective thermostat 3. Thermostat wired incorrectly to heater 4. Temperature in room lower than thermostat’s lowest setting 1. Close doors and windows. Provide additional insulation, install a higher- wattage heater or multiple heaters if necessary 2. Adjust thermostat to its lowest setting. If heater continues to run (allow two minutes for the thermostat to respond), replace thermostat 3. Refer to thermostat documentation and correct wiring 4. Change thermostat to double pole model with positive off (single pole thermostats have a minimum temperature setting with no “off” position). Black streaks (sooting) 1. Excessive hydrocarbons present in 1. Remove/reduce use of items emitting hydrocarbons. (Common sources: depositing on baseboard, home environment* insect foggers, aerosol sprays, carpet cleaning chemicals, candles, plants, walls, and drapes 2. Not enough fresh air flowing through baseboard 3. Streaking being allowed to build up on room surfaces dust, cigarette smoke and fireplaces) 2. Increase amount of fresh air available in room. Do not use heater during any chemical usage (insect fogging, carpet cleaning, etc.) and allow for outside air exchange before re-use of heater(s) 3. More frequent cleaning of streaking to reduce amount of build-up * Black soot and residue is formed by the combustion of hydrocarbons. Existing hydrocarbons in environment pass through heater element and scorch, exit the heater and deposit on walls and room surfaces. Note: The heater itself does not produce/release any hydrocarbons. WARRANTY Maintenance: For more effective and safer operation and to prolong the...

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