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Check the AC power supply to the UPS with a table lamp. If very dim, have the utility voltage checked. · Battery not connected properly. Confirm the battery connections. UPS will not turn off. · Internal UPS fault. Do not attempt to use the UPS. Unplug the UPS and have it serviced immediately. UPS operates on-battery although normal line voltage exists. · UPS’s input circuit breaker tripped. Reduce the load on the UPS by unplugging equipment and reset the circuit breaker (on back of UPS) by pressing the plunger back in. · Very high, low, or distorted line voltage. Move the UPS to a different outlet on a different circuit. Inexpensive fuel powered generators can distort Test the input voltage with the utility voltage display. If acceptable the voltage. to the load, reduce the UPS’s sensitivity. Refer to Voltage Sensitivity, page 8, for instructions. UPS beeps occasionally. · Normal UPS operation. None. The UPS is protecting the load. UPS does not provide expected backup time. · The UPS’s battery is weak due to recent outage Charge the battery. Batteries require recharging after extended or is near the end of its service life. outages. Also, they wear faster when put into service often or when operated at elevated temperatures. If the battery is near the end of its service life, consider replacing the battery even if the replace battery indicator is not yet lit. · The UPS is overloaded. Check the UPS’s load display. Unplug less needed equipment, such as printers. Front panel indicators flash sequentially. · The UPS has been shut down by remote control. None. The UPS will restart automatically when utility power returns. All indicators are lit and UPS emits a constant beeping. · Internal UPS fault. Do not attempt to use the UPS. Turn the UPS off and have it serviced immediately. All indicators are off and UPS is plugged into wall outlet. · The UPS is shut down and the battery is None. The UPS will return to normal operation when the power is discharged from an extended outage. restored and the battery has a sufficient charge. The replace battery light is lit. 990-7031D, Revision 5 5/01 20 · Weak batteries. Do another self test to see if it clears. · Replacement batteries not connected properly. Confirm the battery connections. Service If the UPS requires service do not return it to the dealer! Follow these steps: 1. Review the problems discussed in Troubleshooting, page 20, to eliminate common problems. 2. Verify that no circuit breakers are tripped. A tripped circuit breaker is the mo st common UPS problem! 3. If the problem persists, call customer service or visit the APC Internet Website (• Note the model number of the UPS, the serial number, and the date purchased. A technician will ask you to describe the problem and try to solve it over the phone, if possible. If this is not possible the technician will issue a Return Merchandise Authorization Number (RMA#). • If the UPS is under warranty, repairs are free. If not, there is a repair charge. 4. Pack the UPS in its original packaging. If the original packing is not available, ask customer service about obtaining a new set. Note: Pack the UPS properly to avoid damage in transit. Never use Styrofoam beads for packaging. Damage sustained in transit is not covered under warranty. 5. Mark the RMA# on the outside of the package. 6. Return the UPS by insured, prepaid carrier to the address given to you by Customer Service. APC Contact Information Internet: North America Latin America Phone ............................1.800.800.4272 Argentina..............................0800.9.APCC (0800.9.2722) Fax..................................1.401.788.2743 Brazil......................................0800.555.272 Email..............................apctech@apcc.com Colombia ...............................980.15.39.47 Mexico...................................95.800.804.4283 Uruguay................................000.413.598.2139 Venezuela..............................8001.2856 Email......................................apctchla@apcc.com Limited Warranty American Power Conversion (APC) warrants its products to be free from defects in materials and workmanship for a period of two years from the date of purchase. Its obligation under this warranty is limited to repairing or replacing, at its own sole option, any such defective products. To obtain service under warranty you must obtain a Returned Material Authorization (RMA) number from customer support (see Service, page 21). Products must be returned with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase. This warranty does not apply to equipment which has been damaged by accident, negligence, or misapplication or has been altered or modified in any way. This warranty applies only to the original purchaser who must have properly registered the product within 10 days of purchase. EXCEPT AS PROVIDED HE...

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