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This is not an error. Horizontal stripes appear on the images. • This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a malfunction. Storage Media Symptom Explanation/Solution Memory card functions are not operable. • Insert a memory card into your camcorder properly. wpage 28 • Ifyou use a memory card formatted on a computer, format it again directly on your camcorder. wpage 75 Image cannot be moved or deleted. • Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if any. ^page 29 • You cannot move or delete the protected images. Release the protection of the image on the storage media. wpage 96 You cannot format the memory card. • Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if any. ^page 29 • The memory card is not supported on your camcorder or card has some problems. The data file name is not indicated correctly. • The Ale may be corrupted. • The Ale format is not supported by your camcorder. • Only the Ale name is displayed if the directory structure complies with the international standard. 123 troubleshooting Adjusting the image during recording Symptom Explanation/Solution Focus does not adjust automatically. • Set “Focus” to “Auto.” wpage 60 • The recording conditions are not suitable for auto focus. Adjust the focus manually, ^page 60 • The lens is dusty on the surface. Clearthe lens and checkthe focus. • Recording is being made in a dark location. Use a light to brighten the area. The image appears too bright or flickering, or changes in colour. • This may occur when you make a recording under a fluorescent sodium or or mercury lamp. Cancel “¿SCENE” to avoid or minimise this phenomenon. wpage 53 Image’s colour balance is not natural. • White balance adjustment is required. Adjust to the proper “White Balance.” wpage 56 The subject passing by the frame appears very quickly. • This is called the focal plane phenomenon. This is not a malfunction. Because of the way the image device (CMOS sensor) reads out video signals, the subject passing by the frame rapidly may appear to bend, depending on the recording condition. Playback on your camcorder Symptom Explanation/Solution Playback (play/pause) function does not work. • Image flies recorded using another device may not be played on your camcorder. • Check out the memory card compatibility. wpage 29 Photo images stored on a storage media are not displayed in the actual size. • Photo images recorded on other device may not appear in the actual size. This is not an error. Playback is interrupted unexpectedly. • Check if the AC power adaptor or battery back is properly connected and secure. 124 Playback on other devices (TV, etc.) Symptom Explanation/Solution You cannot view the image or hear the sound from the connected device. • Connect the audio of the component/AV cable to your camcorder or connected device (TV, HD recorder, etc.). (Red colour- right, White colour- left) • The connection cable (component/AV cable) is not connected properly. Make sure that the connection cable is connected to the proper jack. ^pages 103~104 • When you are using the component/AV cable, make sure the red and white plugs of your component/AV cable are connected. ^pages l03~104 • This camcorder does not support the audio output signal when the camcorder is connected with TV in the record mode. The audio output signal is supported as long as the camcorder is connected in the video playback mode. This is not an error The image appears distorted on a TV • This phenomenon is caused by connecting to the TV with 4:3 aspect ratio. You cannot view the image or hear the sound from a TV connected using the HDMI cable. • Images will not be output from the HDMI jack if the material is copyright protected. Connecting/Dubbing with other devices (Recorder, PC, Printer, etc.) Symptom Explanation/Solution You cannot dub correctly using the HDMI cable. • You cannot dub images using the HDMI cable. You cannot dub correctly using the component/AV cable. • The component/AV cable is not connected properly. Make sure that the component/AV cable is connected to the proper jack, i.e. to the input jack of the device used for dubbing images from your camcorder. wpage 107 Printouts cannot be made using a PictBridge printer. • Your printer may not print images edited on a computer or recorded using other device. This is not an error. 125 troubleshooting Connecting to a computer Symptom Explanation/Solution The computer does not recognise your camcorder. • Disconnect the USB cable from the computer and camcorder, restart the computer, then connect it again correctly. Cannot play a video file properly on a PC. • A video codec is needed to play the file recorded on your camcorder. Install the software provided with your camcorder. wpage 114 • Make sure you insert the connector in the correct direction, and connect the USB cable to the USB jack on y...
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