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Handrails Base Front Wheels Catch Storage Latch Storage Latch Catch TROUBLE-SHOOTING Most treadmill problems can be solved by following the steps below. Find the symptom that applies, and follow the steps listed. If further assistance is needed, please call our Customer Service Department toll- free at 1-800-999-3756, Monday through Friday, 6 a.m. until 6 p.m. Mountain Time (excluding holidays). 1. SYMPTOM: THE POWER DOES NOT TURN ON a. Make sure that the power cord is plugged into a surge protector, and that the surge protector is plugged into a properly grounded outlet. (See HOW TO PLUG IN THE POWER CORD on page 7.) Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length. b. After the power cord has been plugged in, make sure that the key is fully inserted into the console. (See HOW TO TURN ON THE POWER on page 9.) c. Check the circuit breaker located on the treadmill near the power cord. If the switch protrudes as shown, the circuit breaker has tripped. To reset the circuit breaker, wait for five minutes and then press the switch back in. d. Check the on/off switch located at the front of the treadmill near the power cord. The switch must be in the “on” position. Tripped Reset “On” Position OFF ON 2. SYMPTOM: THE POWER TURNS OFF DURING USE a. Check the circuit breaker located on the treadmill frame near the power cord (see 1. c. above). If the circuit breaker has tripped, wait for five minutes and then press the switch back in. b. Make sure that the power cord is plugged in. c. Remove the key from the console. Reinsert the key fully into the console. (See HOW TO TURN ON THE POWER on page 9.) d. Check to make sure that the on/off switch is in the “on” position. (See 1. d. above.) e. If the treadmill still will not run, please call our Customer Service Department, toll-free. 3. SYMPTOM: BUBBLES FORM IN THE WALKING BELT a. Due to variations in humidity and temperature, there is a possibility that bubbles may form in the walking belt. Although the bubbles will disappear with time, you may unplug the power cord, carefully insert a needle into the bubbles, and push the air out of the bubbles. 4. SYMPTOM: THE WALKING BELT NEEDS TO BE CLEANED a. Use a color-fast upholstery cleaner to clean the walking belt. Test the cleaner on a small area before cleaning the entire belt. 5. SYMPTOM: THE WALKING BELT SLOWS WHEN WALKED ON a. Use only a UL-listed surge protector, rated at 15 amps, with a 14-gauge cord of five feet or less in length. b. If the walking belt still slows when walked on, please call our Customer Service Department, toll-free. 6. SYMPTOM: THE TREADMILL SITS UNEVENLY ON THE FLOOR a. Make sure that the five base pads are attached to the treadmill. See assembly step 2 on page 5. 7. SYMPTOM: THE WALKING BELT IS OFF-CENTER WHEN WALKED ON a. If the walking belt has shifted to the left, first remove the key and UNPLUG THE POWER CORD. Using the 3/16” end of the allen wrench, turn the left rear roller adjustment bolt clockwise 1/4 of a turn. Plug in the power cord, insert the key and run the treadmill for a few minutes. Repeat until the walking belt is centered. b. If the walking belt has shifted to the right, first remove the key and UNPLUG THE POWER CORD. Using the 3/16” end of the allen wrench, turn the left rear roller adjustment bolt counterclockwise 1/4 of a turn. Plug in the power cord, insert the key and run the treadmill for a few minutes. Repeat until the walking belt is centered. a b 8. SYMPTOM: AN ERROR CODE (“E1,” “E2,” “E3,” OR “E4”) APPEARS IN THE SPEED DISPLAY a. Error code “E1” may appear in the SPEED display if the console receives no speed signal while the incline is being changed. If this occurs, remove the key, wait for ten seconds, and then reinsert it. If the error code appears again, call our Customer Service Department. Do not operate the treadmill until the problem is corrected. b. Error code “E2” may appear in the SPEED display if the console receives no speed signal when the speed setting is increased. If this occurs, remove the key, wait for ten seconds, and then reinsert it. If the error code appears again, call our Customer Service Department. Do not operate the treadmill until the problem is corrected. c. Error code “E3” may appear in the SPEED display if the actual speed of the walking belt remains two miles per hour or more above the selected speed setting. If this occurs, remove the key, wait for ten seconds, and then reinsert it. If the error code appears again, call our Customer Service Department. Do not operate the treadmill until the problem is corrected. d. Error code “E4” may appear in the SPEED display if the walking belt is moving at slow speed and there is excessive stress on the motor. If this occurs, remove the key, wait for ten seconds, and then reinsert it. If you weight over 200 pounds, it may also be helpful to increase the incline of the treadmill. If the error code appears again, call our Customer Service Dep...