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Paper is jammed inside the front of the fax machine. 1 Pull the paper toward you. TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 5 Paper is jammed inside the back of the fax machine. If the paper rips, the pieces of paper may get stuck inside the back of the machine. 1 Remove any paper from the multi-purpose sheet feeder that is not jammed. 2 Open the Paper Jam Cover. 3 To loosen the paper, slide the Paper Width Guide to the widest position. 4 Use tweezers to pull out the ripped pieces of paper. 5 Close the Paper Jam Cover. Note If PAPER JAM occurs frequently, install the Card Stock Support in the feeder and reload the paper. Or, try reloading the paper upside down. Paper Width Guide Card Stock Support 15 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE If You Are Having Difficulty with Your Fax Machine If you think there is a problem with your fax machine, make a copy first. If the copy looks good, the problem is probably not your fax machine. Check the chart below and follow the troubleshooting tips. If you have any other problems, visit us at: DIFFICULTY SUGGESTIONS Printing or Receiving Faxes Condensed Print and Horizontal Streaks / Top and Bottom of Sentences Are Cut Off If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Poor Quality Print If you are using plain paper, try using recommended special paper (See Chapter 3). Don’t handle the paper until the ink is dry. Adjust the Vertical Alignment (See page 15-10). Print Too Dark or Too Light Make sure your ink cartridges are fresh. Cartridges are good up to two years; after that the ink may become clogged. Cartridge expiration dates are printed on the package. Try using recommended special paper (See Chapter 3). The recommended environment for your fax machine is between 68°F to 91°F. Print Appears Dirty or Ink Seems to Run Make sure you are using the recommended paper (See Chapter 3). Don’t handle the paper until the ink is dry. The recommended environment for your fax machine is between 68°F to 91°F. White Lines in Text or Graphics Clean the print head (See Cleaning the Print Head, page 15-9.). Stains Appear on the Reverse Side or at the Bottom of the Page Make sure the Printer Platen and Pick Up Roller are not dirty with ink mist. (See page 15-15). Vertical Black Lines When Receiving The sender’s scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine. If the problem continues, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Received color fax prints only in B & W. Replace the color ink cartridges that are empty or nearly empty, and then ask the other party to send the color fax again. (See Replacing the Ink Cartridges, page 15-16.) Left and right margins are cut off. Turn on Auto Reduction. (See Printing a Reduced Incoming Fax (Auto Reduction), Page 6-4.) Horizontal lines appear in Text or Graphics. Clean the print head (See Cleaning the Print Head, page 15-9.). If you clean the print heads five times and the print has not improved, call Brother Customer Service at 1-800-284-4329 (in USA), 1-800-853-6660 (in Canada) or 1-514-685-6464 (in Montreal). Phone Line or Connections Dialing does not work. Check for a dial tone. Change TONE/PULSE setting (See Setting Tone/ Pulse Dialing Mode, page 5-7). Check all line cord connections, and make sure the curled handset cord is not in the EXT jack. Check power cord connection. Send a manual fax by pressing Hook/Hold––OR––by lifting the handset, and dialing the number. Wait to hear the fax receiving tones before pressing Black Fax Start. TROUBLESHOOTING AND ROUTINE MAINTENANCE 15 - 7 DIFFICULTY SUGGESTIONS Fax Machine Does Not Answer When Called Make sure the fax machine is in the correct receiving mode for your setup (either FAX ONLY, FAX/TEL or TAD: ANSWER MACH). Check for dial tone. If possible, call your fax machine to hear it answer. If there is still no answer, check the telephone line cord connection. If there is no ringing when you call your fax machine, call your telephone company to check the line. There is no dial tone on the handset. Press Hook/Hold––OR––Lift the handset. If you hear no dial tone, check telephone line cord connections at the fax machine and wall jack. Check that the handset curled cord is connected to the fax machine’s handset jack. Test the jack with another single line telephone. If no dial tone on the wall outlet, call your telephone company. Sending Faxes Poor Transmission Quality Try changing your resolution to FINE or S.FINE. Make a copy to verify your fax machine’s scanner operation. Transmission Verification Report says “Result:NG” There is probably temporary noise or static on the line. Try sending the fax a...