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Фрагмент инструкции
Step 2 In the dialog box, enter the number that you want to dial. Step 3 Click OK or Cancel. Tip To place a call to a speed-dial or directory entry, drag the speed-dial or directory entry onto the Operator Line button in the upper, right corner of the Call Control window. Performing Call-Control Tasks in the Call Control Window Table 4-1 describes the call-control tasks that affect calls in the Call Control window. For additional information on performing call-control tasks in the Call Control window, see the “Handling Calls” section on page 2-1. 4-2 Cisco CallManager Attendant Console User Guide OL-3053-01 Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table Desired Result Action Performed Answering a To answer a call, perform one of the following tasks: Call • Right-click the call and choose Answer in the context-sensitive menu. • Click the Answer button on the Call Control toolbar. • From the Actions menu, choose Answer. • Press Ctrl + A key on your PC keyboard. • Double-click the call in the Call Control window. • Use the mouse to drag the highlighted call onto the Answer button. • Use the Cisco IP Phone to answer the call (for example, press the line button with the incoming call, or press the Answer softkey). Placing a Call To place a call, perform one of the following tasks: • Click the Dial button on the Call Control toolbar. • From the Actions menu, choose Dial. • Use the mouse to drag the speed-dial or directory entry onto the Dial button on the Call Control toolbar, the Call Details pane, or the Operator Line button in the Call Control window. • Press Ctrl + D on your PC keyboard. • Use the Cisco IP Phone to dial the number. • Use the numeric keypad on the right side of your PC keyboard to dial a number; then, press Enter or press Ctrl + D. Cisco CallManager Attendant Console User Guide OL-3053-01 4-3 Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Ending a Call To end a call, perform one of the following tasks: • In the Call Control window, right-click the call and choose Hang Up from the context-sensitive menu. • Click the Hang Up button on the Call Control toolbar. • Press Ctrl + H on your PC keyboard. • From the Actions menu, choose Hang Up. • Use the mouse to drag the active call onto the Hang Up button. • Use the Cisco IP Phone to end the call (for example, lift and replace the handset or press the EndCall softkey). Placing a Call To place a call on hold, perform one of the following tasks: on Hold • Right-click the active call and choose Hold from the context-sensitive menu. • In the Call Control window, click the call; then, perform one of the following tasks: – Click the Hold button on the Call Control toolbar. – Press Ctrl + L on your PC keyboard. – From the Actions menu, choose Hold. • Use the mouse to drag the active call onto the Hold button. • Double-click the active call. • Use the Cisco IP Phone to place the call on hold (for example, press the Hold softkey). 4-4 Cisco CallManager Attendant Console User Guide OL-3053-01 Chapter 4 Using the Call Control Window Performing Call-Control Tasks in the Call Control Window Table 4-1 Quick Reference Table (continued) Desired Result Action Performed Retrieving a To retrieve a call from hold, perform one of the following tasks: Call from Hold (Resume) • Right-click the call that is on hold; choose Resume from the context-sensitive menu. • Click the call that is on hold and then perform one of the following tasks: – Click the Resume button on the Call Control toolbar. – Press Ctrl + L on your PC keyboard. – From the Actions menu, choose Resume. • Using the mouse, drag the call that is on hold onto the Resume button on the Call Control toolbar. • Double-click the call that you placed on hold. • Use the Cisco IP Phone to retrieve the call from hold. Transferring a To complete a transfer, perform the following procedure: Call 1. Perform one of the following tasks: a. Right-click the call that you want to transfer; then, choose Transfer from the context-sensitive menu. b. Click the call that you want to transfer; then, click the Transfer button on the Call Control toolbar. c. Click the call that you want to transfer; then, from the Actions menu, choose Transfer. d. Click the call that you want to transfer; then, press Ctrl + X. 2. After the transfer keypad opens, enter the number to which you want to transfer the call. Click OK. Tip If you prefer, you can perform a transfer by dragging the call onto a speed-dial or directory entry. You can also right-click the entry and choose Transfer from the context-sensitive menu. Tip If you prefer, you can transfer a call without using the transfer keypad. After you click the call that you want to transfer, press the keys on the PC keyboard to enter the number to which you want to transfer the call. Press Ctrl ...