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ADTRAN reserves the right to change the contents without prior notice. In no event will ADTRAN be liable for any special, incidental, or consequential damages or for commercial losses even if ADTRAN has been advised thereof as a result of issue of this publication. Software Licensing Agreement Each ADTRAN product contains a single license for ADTRAN supplied software. Pursuant to the Licensing Agreement, you may: (a) use the software on the purchased ADTRAN device only and (b) keep a copy of the software for backup purposes. This Agreement covers all software installed on the system as well as any software available on the ADTRAN website. In addition, certain ADTRAN systems may contain additional conditions for obtaining software upgrades. Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. 901 Explorer Boulevard P.O. Box 140000 Huntsville, AL 35814-4000 Phone: (256) 963-8000 Copyright © 2006 ADTRAN, Inc. All Rights Reserved. Printed in U.S.A. Copyright © 2006 ADTRAN, Inc. 61950859L1-1A ADTRAN IP SoftPhone User Manual Conventions Conventions Notes provide additional useful information. Cautions signify information that could prevent service interruption or damage to equipment. Warnings provide information that could prevent endangerment to human life. 61950859L1-1A Copyright © 2006 ADTRAN, Inc. Warranty and Customer Service ADTRAN IP SoftPhone User Manual Warranty and Customer Service ADTRAN will repair and return this product within the warranty period if it does not meet its published specifications or fails while in service. It is the responsibility of the entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment to diagnose and initiate the product return to ADTRAN. Product Registration Registering your product during installation helps ensure complete customer satisfaction. Please take time to register your product with a valid Company name and e-mail address when you perform the installation. Product Support Information Post-Sale Support The entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment should serve as the first point of contact for support. If additional support is needed, the ADTRAN Support website provides a variety of support services such as a searchable knowledge base, updated firmware releases, latest product documentation, and troubleshooting tools. All of this, and more, is available at: Installation and Maintenance Support The entity (ADTRAN Certified Dealer or Service Provider) that sold you your ADTRAN equipment should serve as the first point of contact for support. However, if you have purchased ADTRAN Custom Extended Services (ACES), you are eligible to access the ACES Help Desk. The ACES program offers multiple types and levels of installation and maintenance services which allow you to choose the kind of assistance you need. This support is available at: For questions, call the ACES Help Desk. ACES Help Desk (888) 874-ACES (2237) Copyright © 2006 ADTRAN, Inc. 61950859L1-1A ADTRAN IP SoftPhone User Manual Product Support Information Training The Enterprise Networks (EN) Technical Training Department offers training on our most popular products. These courses include overviews on product features and functions while covering applications of ADTRAN's product lines. ADTRAN provides a variety of training options, including customized training and courses taught at our facilities or at your site. For more information about training, please contact your Territory Manager or the Enterprise Training Coordinator. Training Phone (800) 615-1176, ext. 7500 Training Fax (256) 963-6700 Training Email training@adtran.com 61950859L1-1A Copyright © 2006 ADTRAN, Inc. Product Support Information ADTRAN IP SoftPhone User Manual Copyright © 2006 ADTRAN, Inc. 61950859L1-1A ADTRAN IP SoftPhone User Manual Table of Contents Table of Contents Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Features and Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Installation and Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 System Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Installing the ADTRAN IP SoftPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Uninstalling the ADTRAN IP SoftPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Starting the ADTRAN IP SoftPhone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....