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HP Insight Remote Support documentation titles 27 For additional documentation, such as white papers and scripting and command line resource guides, the iLO website provides a link that redirects you to the HP Business Support Center. 28 Insight Management documentation 5 Support and other resources Information to collect before contacting HP Be sure to have the following information available before you contact HP: • Software product name • Hardware product model number • Operating system type and version • Applicable error message • Third-party hardware and software • Technical support registration number – SAID (Service Agreement Identifier) How to contact HP Use the following methods to contact HP technical support: • In the United States, see the Customer Service / Contact HP United States website for contact options: • In the United States, call 1-800-HP-INVENT (1-800-474-6836) to contact HP by telephone. This service is available 24 hours a day, 7 days a week. For continuous quality improvement, conversations might be recorded or monitored. • In other locations, see the Contact HP Worldwide website for contact options: Security bulletin and alert policy for non-HP owned software components Open source software (such as OpenSSL) or third-party software (such as Java) are sometimes included in HP products. HP discloses that the non-HP owned software components listed in the Insight Management end user license agreement (EULA) are included with Insight Management. The EULA is included with the Insight Management Installer on Insight Management DVD #1. HP addresses security bulletins for the software components listed in the EULA with the same level of support afforded HP products. HP is committed to reducing security defects and helping you mitigate the risks associated with security defects when they do occur. When a security defect is found, HP has a well defined process that culminates with the publication of a security bulletin. The security bulletin provides you with a high level description of the problem and explains how to mitigate the security defect. Subscription service HP recommends that you register your product at the Subscriber's Choice for Business website: After registering, you will receive e-mail notification of product enhancements, new driver versions, firmware updates, and other product resources. Registering for software technical support and update service Insight Management includes one year of 24 x 7 HP Software Technical Support and Update Service. This service provides access to HP technical resources for assistance in resolving software implementation or operations problems. Information to collect before contacting HP 29 The service also provides access to software updates and reference manuals in electronic form as they are made available from HP. With this service, Insight Management customers benefit from expedited problem resolution as well as proactive notification and delivery of software updates. For more information about this service, see the following website: Registration for this service takes place following online redemption of the license certificate. How to use your software technical support and update service As HP releases updates to software, the latest versions of the software and documentation are made available to you. The Software Updates and Licensing portal gives you access to software, documentation, and license updates for products on your HP software support agreement. You can access this portal from the HP Support Center: After creating your profile and linking your support agreements to your profile, see the Software Updates and Licensing portal at to obtain software, documentation, and license updates. HP authorized resellers For the name of the nearest HP authorized reseller, see the following sources: • In the United States, see the HP U.S. service locator website: • In other locations, see the Contact HP worldwide website: New and changed information in this edition The following sections describe changes that have been introduced to the Insight Management Advisor and the Insight Management installation and upgrade process since the last release. HP Insight Management Advisor HP Insight Management Advisor for the 7.2 release includes product enhancements. The following is a list of changes applicable for the HP Insight Management 7.2 release: • Supports the following two new operating systems: . Windows Server 2012 Standard . Windows Server 2012 Datacenter • Supports an enhanced security configuration test for the Internet Explorer. • Support for Windows Server 2003 R2 SP2 Standard x86 is added only for the HP Systems Insig...
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