If they have a power switch, turn it on. 5. Check that the power cord is not defective. Either replace the power cord with another, or using a tester, check whether the cord is defective. 10-14 Troubleshooting Chapter 10 • If the power disconnects unexpectedly User data and speed dialing settings are stored using the internal battery if there is a power failure or if you accidentally disconnect the power cord. However, all documents stored in memory will be deleted. If the power disconnects, the following will apply: • You will not be able to send or receive faxes, or make copies. • If a telephone is connected to the machine, you may be able to receive and/or make voice calls (depending on your telephone). When power is restored, the MEMORY CLEAR REPORT will be printed automatically listing the documents deleted from memory. Note however that this report will not be printed if the print media size is set to a setting other than , , or , or if black ink or paper has run out. • Removing jammed paper If is displayed in the LCD, follow this procedure to clear the paper jam. If a paper jam occurs when receiving a fax, that fax will be stored in memory and printed automatically when you clear the jam and press [Resume]. Removing jams in the paper output tray Follow this procedure to remove jams from the paper output tray: Fax Model 1 Gently pull any jammed paper out of the paper output tray. • If you cannot see any jammed paper in the paper output tray, remove it from the machine’s interior ( below). 10 Troubleshooting 2 Press [Resume]. • If you are printing from a Windows application, follow the instructions displayed on your computer. Removing jams from the machine’s interior Follow this procedure to remove jams from the machine’s interior: 1 Press [Open] qand lift up the scanning unit w. q w Chapter 10 Troubleshooting 10-15 2 Gently gather the jammed paper to the center of the opening and then remove it. CAUTION • Be careful not to touch the components inside the machine. • If the jammed paper tears while you are pulling and you cannot remove the torn pieces, turn the machine off then on with the [ON/OFF (1 sec.)] key. The jammed pieces will automatically be ejected. 3 Close the scanning unit until it locks into place. 4 Press [Resume]. • If you are printing from a Windows application, follow the instructions displayed on your computer. If there are repeated paper jams Paying attention to the following points, reload the paper. 1. Fan out the sheets of paper well so that they do not stick together. 2. Align the edges of the paper. 3. Adjust the paper guide correctly. 4. Make sure the paper stack does not exceed the paper limit mark (s|) or tab. 5. Make sure the paper loaded does not exceed the capacity of the multi-purpose tray (• p. 2-1). 6. Do not force paper into the multi-purpose tray. 7. Only use the same type of paper. 8. Use recommended print media ( p. 2-3). • Removing jammed documents If documents jam in the ADF or do not feed properly, is displayed in the LCD. You do not need to turn off the power when clearing document jams. 1 Press [Stop/Reset]. 2 If a multipage document is loaded, remove from the ADF all pages except for the jammed page. 10-16 Troubleshooting Chapter 10 3 Open the feeder cover. 4 Raise the paper release lever Aand slide the page under the roller towards the feeder cover. 5 Pull out the jammed page from the ADF. 6 Lower the paper release lever A, then close the feeder cover. • If [Stop/Reset] is pressed during scanning and the document remains in the ADF, wait for the machine to return to standby mode, then press [Resume]. Documents left in the ADF will be ejected automatically. A A 10 Troubleshooting Chapter 10 Troubleshooting 10-17 • If the nozzle check pattern does not print properly Refer to Maintaining the printhead, p. 9-3. • Interpreting the messages When the Alarm light blinks Check the message in the LCD. If there is a message, follow the instructions and correct the error. Then to resume operation, press [Resume]. The Alarm light will turn off. If the error remains, turn off the machine and disconnect the power cord. Wait 15 seconds, then reconnect the power cord and turn on the power. If you cannot clear a paper jam Turn off the machine and disconnect the power cord. Wait five seconds, reconnect the power cord and turn on the power. If the problem has been resolved, the Alarm light will turn off. If the Alarm light still lights even after you have turned the power on again Contact the Canon Customer Care Center. Error codes are printed in the ACTIVITY REPORT. LCD messages For detailed information on LCD messages and error codes, refer to the User’s Guide. • If you cannot solve the problem If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact the Canon Customer Care Center. CAUTION •If the machine makes strange noises, emits smoke or strange smells, unplug it imm...
