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Allow the printer to cool before opening the covers. 3 Loosen the paper if it is caught in the heat rollers. Then pull the paper gently out. 5.8 SOLVING PROBLEMS 4 Close the inner cover and the top cover. Printing resumes automatically. Note: Failed pages will not reprint. Try printing the pages. In the Paper Feed Area 1 Remove any missfeed paper by pulling it out by the visible edge from the tray. Make sure that all of the paper is properly aligned in the tray. 2 Open and close the front or top cover to resume printing the document from failed pages. SOLVING PROBLEMS 5.9 5 In the Manual Tray 1 Remove the jammed paper in the tray by gently pulling it straight out. If there is any resistance and the paper does not move when you pull, or if you cannot see the paper in this area, check the fuser area around the toner cartridge. 2 Open and close the front or top cover to resume printing the document from failed pages. Around the Toner Cartridge 1 Open the front cover. 2 Pull the toner cartridge out and remove it from the printer. 3 If necessary, pull the manual tray out. 4 Gently pull the paper toward you. 5 Check that there is no other paper in the printer. 6 If necessary, push the manual tray back into the machine. 7 Reinstall the toner cartridge and close the front cover. Your printer resumes printing the document from failed pages. Tips for Avoiding Paper Jams By selecting the correct paper types, most paper jams can be avoided. If a paper jam occurs, follow the steps outlined in “Clearing Paper Jams” on page 5.6. • Follow the procedures in “Loading Paper” on page 2.7. Ensure that the adjustable guides are positioned correctly. • Do not overload the tray. • Do not remove the paper from the tray while printing. • Flex, fan and straighten the paper before loading. • Do not use creased, damp or highly curled paper. • Do not mix paper types in the input tray. • Use only recommended print media. See “Paper Specifications” on page 6.3. • Ensure that the recommended print side is facing up when loading paper into the input tray. 5.10 SOLVING PROBLEMS Solving Print Quality Problems Print Quality Checklist Print quality problems can be resolved by following the checklist below. • Redistribute toner in the toner cartridge (see page 4.3). • Clean the inside of the printer (see page 4.6). • Adjust the print resolution from the printer properties (see Software User’s Guide). • Ensure that the Toner Save mode is off (see Software User’s Guide and page 4.5). • Clear general printing problems (see page 5.3). • Install a new toner cartridge, and check the print quality (see page 2.4). 5 SOLVING PROBLEMS 5.11 Solving Print Quality Problems Problem Solution Light or faded print If a vertical white streak or faded area appears on the page: • The toner supply is low. You may be able to temporarily extend the toner cartridge life. See “Redistributing Toner” on page 4.3. If this does not improve the print quality, install a new toner cartridge. • The paper may not meet paper specifications (for example, the paper is too moist or too rough). See “Paper Specifications” on page 6.3. • If the entire page is light, the print resolution setting is too light or the Toner Save mode is on. Adjust the print resolution and the Toner Save mode in the printer properties. For details, see Software User’s Guide. • A combination of faded or smeared defects may indicate that the toner cartridge needs cleaning. See “Cleaning the Inside” on page 4.6. • The surface of the LSU part inside the machine may be dirty. Clean the LSU. See “Cleaning the Inside” on page 4.6. Contact a service representative. Toner specs • The paper may not meet specifications (for example, the paper is too moist or too rough). See “Paper Specifications” on page 6.3. • The transfer roller may be dirty. See “Cleaning the Inside” on page 4.6. • The paper path may need cleaning. See “Cleaning the Inside” on page 4.6. Dropouts If faded areas, generally rounded, occur randomly on the page: • A single sheet of paper may be defective. Try reprinting the job. • The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See “Paper Specifications” on page 6.3. • The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper. • The toner cartridge may be defective. See “Vertical repetitive defects” on the next page. • If these steps do not correct the problems, contact a service representative. 5.12 SOLVING PROBLEMS Problem Solution Vertical lines If black vertical streaks appear on the page: • The drum inside the toner cartridge has probably been scratched. Install a new toner cartridge. If white vertical streaks appear on the page: • The surface of the LSU part inside the machine may be dirty. Clean the LSU. See “Cleaning the Inside” on page 4.6. Contact your service representative. Gray background If the amount of background shading becomes unacceptable, the p...
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