(See "Replacing the toner cartridge" on page 8.5.) The toner cartridge is installed improperly, or not installed. Reinstall the toner cartridge two or three times. If the problem persists, the toner cartridge is not being detected. Please contact the service representatives. (Page 8.5) Understanding display messages Messages appear on the Smart Panel program window or on the control panel display to indicate machine status or errors. Refer to the tables below to understand the messages meaning to correct the problem, if necessary. Note When you call for service, it is very convenient to provide the service representative with the contents of the display message. Status display Explanation Solution T1 The toner cartridge which the arrow indicates is not suitable for your machine. Install the a Samsunggenuine toner cartridge designed for your machine. T2 A toner cartridge has almost reached its estimated cartridge life.a It is recommended to replace the tonercartridge. (See"Replacing the tonercartridge" on page 8.5.) T3 The toner cartridge which the arrow indicates is not a Samsung-genuine cartridge. Replace the corresponding toner cartridge with a Samsunggenuine cartridge. (Page 8.5) a. Estimated cartridge life means the expected or estimated toner cartridge life, which indicates the average capacity of print-outs and is designed pursuant to ISO/IEC 19752. (page 11.1) The number of pages may be affected by operating environment, printing interval, media type, and media size. Some amount of toner may remain in the cartridge even when the red LED turned on and the printer stops printing. Caution Samsung does not recommend using non-genuineSamsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee non- genuine Samsung toner cartridge's quality. Service orrepair required as a result of using non-genuineSamsung toner cartridges will not be covered under the machine warranty. 9.7 Printing problems Solving other problems The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, please call for service. Paper feeding problems Condition Suggested solutions Paper is jammed during printing. Clear the paper jam. (See "Clearing paper jams" on page 9.1.) Paper sticks • Ensure that there is not too much paper in the together. tray. The tray can hold up to 100 sheets of paper. • Make sure that you are using the correct type of paper. (See "Specifications on print media" on page 4.3.) • Remove paper from the tray and flex or fan the paper. • Humid conditions may cause some paper to stick together. Multiple sheets of paper do not feed. • Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight. • If multiple sheets have caused a paper jam, clear the paper jam. (See "Clearing paper jams" on page 9.1.) Paper does not • Paper has not been loaded correctly. Remove feed into the paper from the tray and reload it correctly. machine. • There is too much paper in the tray. Remove excess paper from the tray. • The paper is too thick. Turn the paper around or upside down, and try again. Use only paper that meets the specifications required by the machine. (See "Specifications on print media" on page 4.3.) • Remove any obstructions from inside the machine. The paper keeps • There is too much paper in the tray. Remove jamming. excess paper from the tray. • An incorrect type of paper is being used. Use only paper that meets the specifications required by the machine. (See "Specifications on print media" on page 4.3.) • There may be debris inside the machine. Open the top cover and remove the debris. Condition Possible cause Suggested solutions The machine is not receiving power. Check the power cord connections. Check the power switch and the power source. The machine is not selected as the default printer. Select a machine name as your default printer in your Windows. Check the machine for the following: • The cover is not closed. Close the cover. • Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 9.1.) • No paper is loaded. Load paper. (See "Loading paper in the tray" on page 4.5.) • The toner cartridge is not installed. Install the toner cartridge. If a system error occurs, contact your service representative. The machine does not print. The connection cable between the computer and the machine is not connected properly. Disconnect the printer cable and reconnect it. The connection cable between the computer and the machine is defective. If possible, attach the cable to another computer that is working properly and print a job. You can also try using a different printer cable. The port setting is Check the Windows printer incorrect. setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the machine is attached to the correct one. The machine ma...
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