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In such a case, follow these steps to select the proper playback mode according to the playback sound. 1 Click Start and Control Panel. 2 Click Hardware and Sound. 3 Click Manage audio devices under Sound. 4 On the Playback tab, select Speaker/Headphones and click Properties. 5 Click the Dolby tab. 6 Select the proper playback mode. Troubleshooting > Speakers n153 N What should I do if my external speakers do not work? . Check the suggestions in What should I do if I do not hear sound from the built-in speakers? (page 152). . If you are using a program that has its own volume control, make sure the volume control is properly set. See the program's help file for more information. . Make sure your speakers are properly connected and the volume is turned up loud enough to hear sound. . Make sure your speakers are designed for computer use. . If your speakers have a muting button, set the button to off. . If your speakers require external power, make sure the speakers are connected to a power source. See the manual that came with your speakers for more information. . Check the Windows volume controls by clicking the volume icon on the taskbar. . Your sound output device may have been incorrectly configured. To change the sound output device, see How do I change the sound output device? (page 157). Troubleshooting > Touch Pad n154 N Touch Pad What should I do if the touch pad does not work? . You may have disabled the touch pad. Press the Fn+F1 keys to enable it. See Using the Touch Pad (page 37). . Make sure that a mouse is not connected to your computer. . If the pointer does not move while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, press the Windows key once and then the , key several times, select Restart with the M or m key, and press the Enter key to restart your computer. . If your computer does not restart, press the Ctrl+Alt+Delete keys, select the arrow next to the Shut down button with the m and , keys, press the Enter key, select Restart with the M or m key, and press the Enter key to restart your computer. . If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. Troubleshooting > Keyboard n155 N Keyboard What should I do if the keyboard configuration is wrong? The language layout of your computer's keyboard is labeled on the packaging box. If you choose a different regional keyboard when you complete the Windows setup, the key configuration will be mismatched. To change the keyboard configuration, follow these steps: 1 Click Start and Control Panel. 2 Click Clock, Language, and Region, and then Change keyboards or other input methods under Region and Language. 3 Click Change keyboards on the Keyboards and Languages tab. 4 Change the settings as desired. What should I do if I cannot enter certain characters with the keyboard? On models without the numeric keypad, if you cannot enter U, I, O, P, J, K, L, M, and so on, the Num Lk key may be activated. Check that the Num lock indicator light is unlit. If the Num lock indicator is lit, press the Fn+Num Lk keys to turn it off before entering these characters. What should I do if I cannot use the numeric keypad to enter numbers? On models with the numeric keypad, if you cannot use the numeric keypad, Num Lk mode may not be activated. Check if the Num lock indicator light is unlit. If the indicator light is unlit, press the Num Lk key to turn it on before entering numerals. Troubleshooting > Floppy Disks n156 N Floppy Disks Why doesn't the Safely Remove Hardware and Eject Media icon appear on the taskbar when the drive is connected? Your computer does not recognize the floppy disk drive. First, make sure the USB cable is properly connected to the USB port. If you need to secure the connection, wait a few moments for the computer to recognize the drive. If the icon still does not appear, follow these steps: 1 Close all programs that are accessing the floppy disk drive. 2 Wait until the indicator light on the floppy disk drive turns off. 3 Push the eject button to remove the disk, and unplug the USB floppy disk drive from your computer. 4 Reconnect the floppy disk drive by plugging the USB cable into the USB port. 5 Restart the computer by clicking Start, the arrow next to the Shut down button, and Restart. What should I do if I cannot write data to a floppy disk? . Make sure the floppy disk is properly inserted in the drive. . If the disk is inserted properly and you are still unable to write data to it, the disk may be full or write-protected. You can either use a floppy disk that is not write-protected or disable the write-protect feature. Troubleshooting > Audio/Video n157 N Audio/Video How do I turn off the Windows startup sound? To turn off the Windows startup sound, follow these steps: 1 Click Start and Control Panel. 2 Click...
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