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175175nN Troubleshooting Built-in MOTION EYE Camera Why does the viewer window show no images or poor-quality images? . The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera. . The video memory of your computer may have become insufficient for displaying images from the built-in MOTION EYE camera. Lowering the resolution or reducing the colors of the LCD screen might help. . The viewer window may show some noises, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction. . If the problem persists, restart your computer. Why are captured images poor in quality? . The images captured under the fluorescent lamp may show reflection of the light. . A dark portion in captured images may appear as a noise. . If the front mirror plate over the lens is dirty, you cannot take a clear shot. Clean the lens. See On Using the Built-in MOTION EYE Camera (page 155). Why do captured images contain dropped frames and audio interruptions? . The effect settings on your software application may have caused dropped frames. See the help file on your software application for more information. . There may be more software applications running than your computer can handle. Exit the applications that you are not currently using. . The power management function of your computer may have been activated. Check the CPU performance. 176176nN Troubleshooting Why does movie playback show dropped frames when my computer is running on the battery? The battery pack is running out of power. Connect your computer to an AC power source. Why do the images captured by the built-in MOTION EYE camera flicker? This problem occurs when you use the camera under fluorescent lights due to the mismatch between lighting output frequency and shutter speed. To reduce flicker noise, change the pointing direction of the camera or the brightness of camera images. In some software applications, you can set an appropriate value to one of the camera properties (e.g. LightSource, Flickness, etc.) to eliminate flicker noise. Why is the video input from the built-in MOTION EYE camera suspended for a few seconds? The video input may be suspended for a few seconds if: . a shortcut key with the Fn key is used. . the CPU load increases. This is normal and does not indicate a malfunction. 177177nN Troubleshooting Why can't I use the built-in MOTION EYE camera? . The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera. . If the problem persists, you must reinstall the driver software for the camera. Follow these steps: 1 Click Start, Control Panel, Hardware and Sound, and Device Manager. 2 Double-click Imaging devices. 3 Right-click the device name for your camera and click Update Driver Software. What should I do if my computer becomes unstable when it enters a power saving mode while the built-in MOTION EYE camera is in use? . Do not place your computer into Sleep or Hibernate mode while you are using the built-in MOTION EYE camera. . If your computer automatically enters Sleep or Hibernate mode, change the corresponding power saving mode setting. For changing the setting, see Using the Power Saving Modes (page 129). 178178nN Troubleshooting Internet What should I do if my modem does not work? . Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack. . Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone. . Make sure that the telephone number the program is dialing is correct. . Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are compatible.) . Make sure the modem is the only device connected to your telephone line. . Follow these steps to check the settings: 1 Click Start and Control Panel. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. 4 On the Modems tab, check that your modem is listed. 5 On the Dialing Rules tab, check the location information is correct. 179179nN Troubleshooting Why is my modem connection slow? Your computer is equipped with a V.92/ V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), do any of the following: . Ask your telephone company to verify your telephone line is free of any line noise. . If your problem is fax-related, make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems. . If you are hav...
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