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When any device inserted or connected to the docking station is in use, you cannot disconnect your computer from the docking station. Save unsaved data, exit applications using such devices, and then try again. If the above does not work, shut down your computer and disconnect it from the docking station. . Make sure to return to the original log-on user before disconnecting your computer from the docking station. An attempt to disconnect it as any other user may cause malfunctions. For switching users, see Help and Support Center. 208208nN Support Options Support Options This section contains information on where to go for answers to questions about your VAIO computer. Sony Support Information See the following sources for answers in the sequence listed below. See Documentation (page 7) for details on the printed and non-printed documentation supplied with your computer, as well as further sources of reference. . Go to the help files that accompany your software for instructions on using the software. . Use the search functionality in Windows Help and Support by pressing and holding the Microsoft Windows key and pressing the F1 key. . VAIO-Link Web site: If you have any problem with the computer, you can access the VAIO-Link Web site for troubleshooting. Go to . e-Support: This interactive part of our Web site allows you to get in contact with our dedicated support team over the Internet. Using a personalized account, you can log your technical queries with ease. . VAIO-Link help lines: Before contacting VAIO-Link by telephone, try to solve the problem by reading the printed and non- printed documentation. . Visit the other Sony Web sites: . if you want to know more about VAIO and become part of the growing VAIO community. . for online purchases. . for other Sony products. . You need to set up an Internet connection before you can access the online features described here. 209209nN Support Options e-Support What is e-Support? You have searched our user guides and Web site (but have not found an answer to your question/ issue? e-Support is the ideal solution for you! Our e-Support Web Portal is an interactive Web site on which you can submit any technical query you may have regarding your computer and receive answers from our dedicated support team. Every submitted query will result in a unique 'case number' to ensure smooth communication between yourself and the e- Support Team. Who can use e-Support? All registered VAIO customers are entitled to unlimited access to the VAIO-Link e-Support Web Portal. How can I access the e-Support portal? When you register your computer, you will automatically receive an email with the link to the e-Support Web Portal, your Customer ID and some basic explanation a few hours later. All you need to do is activate your account by clicking on the provided link in the email. You are now ready to create your first case! You can access the e-Support Web Portal from any computer with an active Internet connection. A complete help file is available on the e-Support Web Portal to help you use our e-Support Service. Can I submit questions in my native language? Since you are interacting with our e-Support Team through a portal, which connects you directly to our central database, e- Support will only accept and deal with queries submitted in English, French or German. 210210nN Support Options Can I submit my questions at any time? Yes, you can submit your questions 24/7, but please keep in mind that our e-Support Team can only treat your queries from Monday till Friday between 8am and 6pm. Is there a cost involved for using e-Support? No, this is a complete free of charge service offered to all registered VAIO customers! How do I know when the e-Support Team has handled my query/case? As soon as your case has been dealt with by our e-Support Team, you will receive an email, notifying you that your case has been updated. 211211nN Support Options Trademarks Sony, Battery Checker, Click to DVD, Click to DVD BD, DVgate Plus, SonicStage CP, SonicStage Mastering Studio, VAIO Control Center, VAIO Edit Components, VAIO Media, VAIO Power Management, VAIO Power Management Viewer, My Club VAIO, VAIO Update, "Memory Stick," , and , , , "MagicGate" and , OpenMG and , VAIO and the VAIO logo are trademarks of Sony Corporation. Intel, Pentium, and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation. Microsoft Windows Vista, Windows Media Center Edition, MS Works, Microsoft Office 2007 Trial, Microsoft Office Ready 2007 and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other countries. i.LINK is a trademark of Sony used only to designate that a product contains an IEEE 1394 connection. Adobe, Adobe Acrobat Standard, Adobe Reader, Adobe Premiere Elements, Adobe Pre...
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