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18) into the slot (2, Fig. 18). Figure 18. 4. Hold the door firmly on both sides using both hands and close the door. Hold firmly; the door is heavy. 5. Place the door in a convenient location for cleaning. After cleaning the door can be replaced by reversing the above procedure. Be sure to slide the hinge parts (1, Fig. 19) into their slots properly. After moving the hinge brackets back down into position be sure to close and open the door slowly to assure that it is correctly and securely in place. Figure 19. Service and Repair The Bosch oven(s) require no special care other than the care and cleaning noted above. If service becomes necessary, contact your dealer or installer or the Bosch Authorized Service Contractor in your area. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty. If your appliance should fail to operate, before calling for service please review Table 4 “Problem Solving”. You could save the cost of a service call. 18 Problem Solving Ovens may exhibit problems that are unrelated to a malfunction of the oven itself. Service calls for such items, not covered by warranty, must be paid for by you. The following may serve to answer your questions about a problem you are having without having to call a service person. PROBLEM POSSIBLE CAUSE SUGGESTION(S) Nothing works Oven not connected to correct electrical circuit. Have oven connected to properly sized electrical power supply by a qualified electrician. A household fuse may have blown or circuit breaker has tripped Replace fuse or reset circuit breaker. Power supply connections are loose. Have qualified electricain check connections. The oven will not heat The Function Selector is in Off position Turn the function selector to a cooking function. The Temperature knob of the oven is not turned up to a temperature. Set the Temperature knob to temperature desired. Timed mode is selected, but COOK TIME has not been set. Check display and review instruction for programming oven. Delayed cooking has beeen selected and START TIME has not been reached. Check time of day and check START TIME. Oven should start at preselected START TIME. To cancel delayed start press START TIME button twice. Clock displays incorrect time of day Time of day not properly set. See section of this manual headed Setting Electronic Clock. Cooking results are not what was expected The oven is not leveled. Level oven. See Installation Instructions. Oven temperature calibration differs from your previous oven. The calibration of your old oven may have drifted gradually over time, while your new oven is more exact. Adjust oven temperature settings as needed. The oven was not preheated before baking. Preheat oven when recipe calls for preheated oven. Incorrect cooking time, temperature or rack position being used. The recipe has not been tested or is not from a reliable source. Use only tested recipes from a reliable source. The pan is not the correct type or size. Refer to a reliable cookbook or recipe for recommended pan size. Browning or baking results are not like they used to be in the former oven. Change temperature settings in convection bake as described on page 5 of this manual and increase baking time accordingly. Door will not open Oven is in SELF CLEAN and the oven temperature is above 560 °F. Wait for oven to finish and cool down. Oven has finished SELF CLEAN but oven temperature is still above 560 °F. Wait for oven to cool. Oven light(s) will not work Light bulb is burned out. Replace bulb as described in this manual in section titled Repalcing an Oven Light. Oven is operating in SELF CLEAN. Lights do not come on in SELF CLEAN. Table 4. 19 If You Need Assistance or Service If after reviewing Table 4 you decide that you do require service for your oven contact your dealer or installer or the Bosch Authorized Service Contractor in your area. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty. If you are having a problem with your Bosch oven and are not pleased with the service you received: • First, please contact your installer or the Bosch Authorized Service Contractor in your area and explain to them why you are not satisfied. This will usually correct the problem. • If after working with your installer or service person the problem still has not been resolved to your satisfaction, please let us know by either writing to us at, BSH Home Appliances 5551 McFadden Avenue, Huntington Beach, CA 92649 or, calling us at, 800/735-4328 Please be sure to include, if writing, or have available, if calling the following information: • Model Number • Serial Number • Date of Original Purchase • Date Problem Originated • Explanation of Problem Also, if writing, please be sure to include a daytime phone number. You will find the model number and serial number information on the rating ...

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