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If you are unable to solve the problem after reading the below instructions, note: • The model and serial number on the rear of your DVD-VCR. • The warranty information. • A clear description of the problem. Then contact your nearest SAMSUNG after-sales service. Problem Solution No power . Check that the power plug is connected to a wall outlet. . Have you pressed the STANDBY/ON button? You cannot insert a video cassette . A video cassette can only be inserted with the window side up and the safety tab facing you. The television programme . Check the DVD-VCR aerial connections. was not recorded . Is the DVD-VCR tuner properly set? . Check if the safety tab is intact on the cassette. Timer recording was unsuccessful . Was the STANDBY/ON button pressed to activate the timer? . Re-check the recording start/stop time settings. . If there was a power failure or interruption during timer recording, the recording will have been cancelled. You cannot see normal broadcasts . Check the tuner or external setting. It should be on tuner. . Check the TV or VCR aerial connections. Noise bars or streaks on playback . Press the TRK (. or . ) buttons to minimize this effect. When the II button is pressed during playback, the still picture has severe “noise bars” streaks . A still picture may have “noise bars”, depending on the condition of the tape. Press the TRK (. or ) buttons during slow motion to minimize this effect. Video Head Cleaning . If poor pictures appear on a variety of cassettes, the video heads may need cleaning. This is not a common problem and unless it appears, the heads should not be cleaned. When cleaning the video heads, read all instructions provided with the head cleaning cassette. Incorrect head cleaning can permanently damage the video heads English -51 Troubleshooting Guide (DVD) Problem Solution Page Disc does not play. . Ensure that the disc is installed with the label side facing up. . Check the region number of the DVD. . This DVD-VCR cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD, or a CD. P3 5.1 channel sound is not being reproduced. . 5.1 channel sound is reproduced only when the following conditions are met.: 1) The DVD-VCR is connected with the proper amplifier. 2) The disc is recorded with 5.1 channel sound. . Check whether the disc being played has the “5.1 ch” mark on the outside. . Check if your audio system is connected and working properly. P12 P33~34 The icon appears on screen. . The features or action cannot be completed at this time because: 1. The DVD’s software restricts it. 2. The DVD’s software doesn’t support the feature (e.g., angles). 3. The feature is not available at the moment. 4. You’ve requested a title or chapter number or search time that is out of range. P32~47 Playback mode differs from the Setup menu selection. . Some of the functions selected in the Setup menu may not work properly if the disc is not encoded with the corresponding function. P32~36 The screen ratio cannot be changed. . The screen ratio is fixed on your DVDs. P34 No audio. . Make sure you have selected the correct Digital Output in the Audio Options Menu. P33 Forgot password. . Press STANDBY/ON with no disc in the unit. Press the . button on the front panel for five seconds. Power off and on the DVD-VCR by pressing STANDBY/ON button. The parental mode is now unlocked as indicated on the display. You can now set your rating level and change your password to a new number. P35~36 If you experience other problems. . Check the contents of the instruction book that contains the explanations regarding the current problem and follow the procedure once again. . If the problem still cannot be solved, please contact your nearest authorized service center. 52 -English UNITED KINGDOM REPUBLIC OF IRELAND This Samsung product is warranted for the period of twelve (12) months from the original date of purchase, against defective materials and workmanship. In the event that warranty service is required, you should return the product to the retailer from whom it was purchased. However, Samsung Authorised Dealers and Authorised Service Centres in other EC Countries will comply with the warranty on the terms issued to purchasers in the country concerned. In case of difficulty, details of our Authorised Service Centres are available from: Samsung Electronics U.K. Ltd. Customer Care Centre PO Box 17243 Edinburgh, EH11 4YB United Kingdom Tel : 0870 SAMSUNG (7267864), Fax : 0870 7221127 (United Kingdom) Tel : 0818 717 100, Fax : +44 (0)870 7221127 (Republic of Ireland) Web : .. WARRANTY CONDITIONS 1. The warranty is only valid if, when warranty service is required, the warranty card is fully and properly completed and is presented with the original invoice or sales slip or confirmation, and the serial number on the product has not been defaced. 2. Samsung’s obligations are limited to the repair or, at its discretion, replacement of the product or the defective part. 3. Warranty repairs must be carried ...