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Troubleshooting
This chapter summarizes the most common problems you could encounter with the appliance. If you
are unable to solve the problem with the information below, visit www.philips.com/support or call
1-866-832-4361 for assistance.
Problem
Solution
The appliance does not
Perhaps the adapter is not inserted properly in the wall outlet. Put the
work at all.
adapter properly in the wall outlet.
Perhaps the plug is not inserted properly into the appliance. Put the plug
properly into the appliance.
.
Perhaps there is a power failure. Check if the power supply works by
connecting another appliance.
The appliance functions
The appliance uses durable LED technology. The lamp should last a long
properly, but the lamp
time. However, if the lamp stops working, go to www.philips.com/support
does not work anymore
or call 1-866-832-4361 for assistance.
The appliance does not
Remove the adapter from the wall outlet and wait a few minutes before
respond when I try to set you reinsert it.
different functions.
The lamp does not go on Perhaps you set a light intensity level that is too low. Increase the light
when the alarm goes off.
intensity level in your wake-up profile (see user manual for more
information).
Perhaps you switched off the alarm function. The alarm icon is visible on
the display when the alarm function is active.
The lamp does not go on It takes approx. 1 second for the lamp to go on. This is normal, the lamp
right away when I switch
needs to heat up.
it on.
I do not hear the alarm
Perhaps you set a sound level that is too low. To set a higher sound level,
sound when the alarm
increase the volume level of the wake-up sound in your wake-up profile
goes off.
(see user manual for more information).
Perhaps you switched off the alarm function.The alarm icon is visible on
the display when the alarm function is active.
If you selected the radio as the alarm sound, switch on the radio after you
switch off the alarm to check if the radio works. If it does not work, call
1-866-832-4361 for assistance.
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