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No returns will be accepted without the SR number. 142 Option I: 1. Provide your Discover, MasterCard or Visa account number and expiration date to your phone representative. This is for security purposes only and your account will not be charged at this time. 2. We will send you a replacement unit. 3. If you return the unit to us within 14 days from the date you were provided a SR number, only items not covered by warranty will be charged to your account. If your unit is not received within 14 days, the suggested retail value of the unit will be charged to your credit card. This amount will be credited, less a handling fee, if the unit is subsequently received. 4. Ship your defective unit back to us using the replacement unit's carton. Shipping instructions will be included on the carton along with your SR number which will allow you to easily ship the unit back to us. Make sure you insure your shipment in case of damage or loss. Include with the shipment: • Evidence of purchase date such as a bill of sale. • A brief note describing your unit's problem. • Your name, address and phone number. Option II: 1. For a fee, we will send a replacement unit to our exchange point. 2. The exchange location will notify you of its arrival. 3. Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you will be provided the new or refurbished unit. Please retain all accessories such as the remote control hand unit. 4. If the repairs are covered by your warranty, you will not be billed. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the manner prescribed by Thomson. TO RECEIVE A REPLACEMENT UNIT AFTER WE HAVE RECEIVED YOUR UNIT • Write the SR number on the outside of the carton used to return the unit. Make sure you insure your shipment in case of damage or loss. • Carefully pack the unit using the original box and packing material if possible. Please retain all accessories that were included with your unit such as the remote control hand unit. • Include with the shipment: • Evidence of purchase date such as a bill of sale. • A brief note describing your unit's problem. • Your name, address and phone number. • The representative will advise the address to mail a cashier's check or money order for payment if there are any out of warranty labor or parts charges, and you elect not to use your credit card. • After we receive your product, a new or refurbished unit will be shipped to you. WHAT YOUR WARRANTY DOES NOT COVER • Acts of nature, such as but not limited to lightning damage. • Adjustment of customer controls. • Damage from misuse or neglect. • A unit that has been modified or incorporated into other products or is used for institutional or other commercial purposes. • Batteries. • Units purchased, serviced or operated outside the U. S. A. • Loss of programming. • Installation. • Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson. • Storage fees may be charged by the exchange point if you fail to pick up the replacement unit in a timely manner. Limited Warranty PRODUCT REGISTRATION Please complete the online Product Registration on rca. com or complete and mail the Product Registration Card packed with your unit. It will make it easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage. HOW STATE LAW RELATES TO WARRANTY • Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. • This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. IF YOU PURCHASED YOUR PRODUCT OUTSIDE THE UNITED STATES This warranty does not apply. See your dealer for warranty information. LIMITATION OF WARRANTY • The warranty stated above is the only warranty applicable to this product. All other warranties, express or implied ( including all implied warranties of merchantability or fitness for a particular purpose) are hereby disclaimed. No verbal or written information given by Thomson, its agents or employees shall create a guaranty or in any way increase the scope of this warranty. • Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Thomson shall not be liable for incidental or consequential damages resulting from the use of this 9product or arising out of any breach of any express or implied warranty on this product. This disclaimer of warranties and limited warranty are governed by the laws of the State of Indiana. Except to the extent prohibited by applicable law, any implied warranty of merchantability or fitness for a particular purpose on this product is limited to the applicable warranty period set forth above. 143 Chapter 9 W a r r a n ty an d S p ec if ic atio ns FCC Information Declarat...