(P.31) Remote Control Correction VCR cannot be remote controlled... • Aim the Remote Control directly at the remote sensor on the VCR. (P.10) • Avoid all obstacles which may interfere with the signal path. • Inspect the remote batteries for possible replacement. (P.4) • Make sure that VCR LOCK is set to off. (P.31 ) ■ Exposing the VCR remote sensor to direct fluorescent or outdoor light may cause signal interference. The MENU and PROG buttons can’t be used. • Push the VCR button to select VCR mode. (P.33) Miscellaneous Correction Programs cannot be viewed on TV... * Set the VCR/TV selector to “TV.” (P.20) Video cassette cannot be inserted... • Insert cassette with window side up and the record tab facing you. Video cassette cannot be removed... • Completely insert the Power Plug into an AC wall outlet. Video cassette ejects when a recording is started or the power is turned off for timer recording... • Make sure the record tab is intact on the cassette. (P.5) In Stop mode, the motor (CYLINDER) continues to rotate... • To enable the quick play mechanism, the cylinder will rotate for about 5 minutes. This reduces response time from Stop to Play mode from Play to Rewind Search mode. The top of the playback picture waves back and forth excessively... • Because the VCR playback signal is not as stable as an off-the-air TV signal, the top of your TV screen may be bent or unstable during playback. To solve this problem, slowly turn the horizontal hold control on your TV to correct the wavy picture. If your TV does not have a horizontal hold control or adjusting the control does not help, please contact your local TV service center. If you cannot resolve your problem, please call the Customer Satisfaction Center for product assistance at 201-348*9090. To locate an authorized servicenter, please call toll free 1-800-545-2672. 34 Service Center List PRODUCT INFORMATION • OPERATION ASSISTANCE • LITERATURE REQUESTS • DEALER LOCATIONS Customer Service Center 2F-3, One Panasonic Way, Secaucus, NJ 07094 (Headquarters) 201-348-9090 (9:00am*8:00pm Monday-Friday, EST) Л С С KSSORV PU К СП Л S ES Panasonic Services Company 20421 84th Avenue South Kent, WA 98032 (6 am to 6 pm Monday - Friday ; 6 am to 10:30 am Saturday ; PST) (Visa, Mastercard, Discover card, American Express, Check) AUTHOR I ZED SERVKJ ENTERS • PARTS DISTRIBUTOR LOCATIONS To locate an independent authorized servicenter or parts distributor in your area, within the USA dial toll free 1 -800-545-2672, 24 hours a day, 7 days a week. PRODUCT REPAIRS CALIFORNIA 6550 Kateila Avenue v Cypress, CA 90630 Phone (714) 373-7426 Fax (714) 894-8534 800 Dubuque Avenue S. San Francisco, CA 94080 Phone (415) 871-6373 Fax (415) 871-6840 20201 Sherman Way Suite 102 Canoga Park, CA 91306 Phone (818) 709-1775 Fax (818) 709-2165 3878 Ruffin Road Suite A San Diego, CA 92123 Phone (619) 560-9200 Fax (619) 560-1831 COLORADO 1640 South Abilene Suite D Aurora, CO 80012 Phone (303) 752-2024 Fax (303) 752-0610 FLORIDA 3700 North 29th Avenue Suite 102 Hollywood, R 33020 Phone (954) 925-2880 Fax(954) 925-5224 4710 Eisenhower Boulevard Suite A1 Tampa, FL 33634 Phone (813) 884-4746 Fax (813) 886-4564 Factory Servicenters GEORGIA 8655 Roswell Road Suite 100 Atlanta, GA 30350 Phone (770)518-6301 Fax (770) 518-6306 HAWAII 99*859 Iwaiwa Street Aiea, Hawaii 96701 Phone (808) 488-4369 Fax (808) 486-4369 ILLINOIS 1703 North Randall Road * Elgin, IL 60123 “12:30 to 4:30, Mon-Fri" Phone (847) 468-5464 Fax (847) 468-5465 9060 Golf Road Niles, IL 60714 Phone (847) 608-1010 Fax (847) 299-1710 MARYLAND Sulphur Springs Business Park 1638 Sulphur Springs Road Baltimore, MD 21227 Phone (410) 242-2607 Fax (410) 247-3047 MASSACHUSETTS 60 Glacier Drive, Suite G Westwood, MA 02090 Phone (617) 329-4280 Fax (617) 329-0586 * pick-up/drop-off only MICHIGAN 37048 Van Dyke Avenue Sterling Heights, Ml 48312 Phone (810) 939-2060 Fax (810) 939*2638 MINNESOTA 7850-12th Avenue South Airport Business Center Bloomington, MN 55425 Phone (612) 854-8624 Fax (612) 854-2089 OHIO 2236 Waycross Road Cincinnati, OH 45240 Phone (513) 851-4180 Fax(513) 851*8443 PENNSYLVANIA 2221 Cabot Boulevard West Suite B Langhorne, Pa 19047 Phone (215) 741-0661 Fax (215)741-0521 Chartiers Valley Shopping Center 1025 Washington Pike Bridgeville, PA 15017 Phone (412) 257-4522 Fax (412) 257-4650 TENNESSEE 919*8th Avenue South Nashville, TN 37203 Phone (615) 244-4434 Fax (615) 244*6713 TEXAS 7482 Harwin Orive Houston. TX 77036 Phone (713) 781-1528 Fax (713) 781-0643 13615 Welch Road Suite 101 Farmers Branch, TX 75244 Phone (972) 385-1975 Fax (972) 960*7626 WASHINGTON 20425-84th Avenue South Kent, WA 98032 Phone (206) 872-7922 Fax (206) 872-0918 Service in Puerto Rico Matsushita Electric of Puerto Rico, Inc. Panasonic Sales Company/ Factory Servicenter Ave. 65 de Infantería, Km. 9.5 San Gabriel Industrial Park Carolina, Puerto Rico 00985 Phone (787) 750-4300 Fax (787) 768-2910 R К PAIR INQU...