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• When you record an object that moves quickly, the actual recording time may be shortened. The recording stops automatically. • There is no more free space for recording on the storage media. Back up important files on your PC and format the storage media or delete unnecessary files. • If you make recordings or delete files frequently, the performance of the storage media deteriorates. If this occurs, format the storage media again. • If you use a memory card with a low write speed, the product automatically stops recording videos and displays a message on the LCD screen. When recording a subject illuminated by bright light, a vertical line appears. • This is not a malfunction. During recording, the date/time does not display. • Date/Time Display is set to Off. Set Date/Time Display to On. ^page 70 You cannot record a photo image. • Set your product to the photo recording mode. ^page 30 • The storage media is full. Use a new memory card or format the storage media. ^page 74 Or remove unnecessary images. ^page 60 You don’t hear the shutter sound when you record a photo image. • Set Shutter Sound to On. ^page 72 • During dual recording (video and photo), the Shutter Sound is off. • When the micro HDMI cable is connected to the product, the Shutter Sound is not available. Appendixes 91 Troubleshooting Recording Symptom Explanation/Solution You don’t hear the beep sound. • Set Beep Sound to On. ^page 71 • The beep sound is temporarily turned off while recording videos. • When the micro HDMI cable is connected to the product, the Beep Sound is not available. There is a time difference between the point where you press the [OK (REC)] button and the point where the recorded video starts/ stops. • On your product, there may be a slight time delay between the point where you press the [OK (REC)] button and the actual point where the recorded video starts/stops. This is not an error. Horizontal stripes appear on the images. • This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a malfunction. Storage Media Symptom Explanation/Solution Memory card functions do not operate. • Insert a memory card into your product properly. ^page 25 • If you use a memory card formatted on a computer, format it again directly on your product. ^page 74 Image cannot be deleted. • You cannot delete a protected image. Release protection of the image using the Protect function. ^page 61 You cannot format the memory card. • The memory card is not supported on your product or the card has some problems. The data file name is not indicated correctly. • The file may be corrupted. • The file format is not supported by your product. • The file name is displayed correctly only if the directory structure complies with the international standard. Your computer does not recognise an micro SDXC memory card. • Micro SDXC memory cards use the exFAT file system. To use micro SDXC memory cards on a Windows XP computer, download and update the exFAT file system driver from the Microsoft website. Your TV or computer cannot display photos and videos that are stored on an micro SDXC memory card. • Micro SDXC memory cards use the exFAT file system. Ensure that the external device is compatible with the exFAT file system before connecting the product to the device. Appendixes 92 Troubleshooting Adjusting the image during recording Symptom Explanation/Solution The image is out of focus. • This product has no user-adjustable focus control function. • The minimum focal length between the product and the subject is about 20 cm. Record the subject at more than the minimum focal length. Playback on your product Symptom Explanation/Solution Playback (playback/pause) function does not work. • Image files recorded using another device may not play back on your product. • Check memory card compatibility. ^page 26 The skip or search function does not work properly. • If the temperature inside the product is too high, it cannot function properly. Turn the product off, wait for a few minutes, and turn it on again. Playback on other devices (TV) Symptom Explanation/Solution You cannot view the image on or hear the sound from the connected device. • Make sure that the connection cable is connected to the proper jack. The image appears distorted on your TV or PC. • The display mode of the recorded video does not match that of playback display device. • A video recorded in 16:9 wide mode should be played back on a TV or PC that supports 16:9 screen mode. Appendixes 93 Troubleshooting Connecting to a computer Symptom Explanation/Solution Your computer does not recognise your product. • Disconnect the built-in USB plug of the product from the PC, restart the PC, and then reconnect product correctly. Cannot play back a video file properly on a PC. • You need a video codec to play back the file recorded on your product. Install or run the built-in editing software (Intelli-studio). • Check whet...
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