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Power Symptom Explanation/Solution The camcorder does not turn on. • The battery may not be installed in your camcorder. Insert the battery into the camcorder. • The inserted battery may be discharged. Charge the battery or replace it with a charged one. • If you use the AC power adaptor, make sure it is properly connected to a wall outlet. The power turns off automatically. • Is Auto Power Off set to 5 Min? If no button is pressed for about 5 minutes, the camcorder is automatically turned off (Auto Power Off). To disable this option, change the setting of Auto Power Off to Off. ^page 105 • The battery is almost exhausted. Charge the battery or replace it with a charged one. The power cannot be turned off. • Remove the battery or unplug the AC power adaptor, and connect the power supply to the camcorder again before turning it on. The battery discharges quickly. • The temperature is too low. • The battery is not fully charged. Charge the battery again. • The battery has reached the end of its lifespan and cannot be recharged. Use another battery. Display Symptom Explanation/Solution The TV screen or LCD display has distorted images or has stripes at the top/bottom or on the left/right. • This can occur when recording or viewing a 16:9 ratio image on a 4:3 ratio TV, or vice versa. For more details, see the display specification. ^page 84 Unknown image appears on the LCD screen. • The camcorder is in Demo mode. If you do not want to see Demo images, change the setting Demo to Off. ^page 106 Appendixes H4 Troubleshooting Display Symptom Explanation/Solution Unknown icon appears on the screen. • A warning icon or message appears on the screen. ^pages 108~113 An afterimage remains on the LCD screen. • This occurs if you disconnect the AC power adaptor or remove the battery before turning the power off. The image on the LCD screen looks dark. • Ambient light is too bright. Adjust the brightness and angle of the LCD. Recording Symptom Explanation/Solution Pressing the [Recording start/stop] button does not start recording. • Set your camcorder to the recording mode. ^page 37 • There is not enough free space to record on the storage media. • Check if memory card is not inserted or write-protect tab is set to lock. The actual recording time is less than the estimated recording time. • The estimated recording time may vary depending on content and features used. • When you record an object that moves fast, the actual recording time may be shortened. The recording stops automatically. • There is no more free space for recording on the storage media. Back up important files on your PC and format the storage media or delete the unnecessary files. • If you make recordings or delete files frequently, the performance of the storage media deteriorates. If this occurs, format the storage media again. • If you use a memory card with low writing speed, the camcorder automatically stops recording videos and a corresponding message appears on the LCD screen. When recording a subject illuminated by bright light, a vertical line appears. • This is not a malfunction. When the screen is exposed to direct sunlight during recording, the screen becomes red or black for an instant. • This is not a malfunction. Appendixes 115 Troubleshooting Recording Symptom Explanation/Solution During recording, the date/time does not display. • Date/Time Display is set to Off. Set the Date/Time Display to On. ^page 102 You cannot record a photo image. • Set your camcorder to the photo recording mode. ^page 41 • Release the lock on the write-protection tab of the memory card if any. • The storage media is full. Use a new memory card or format the storage media. ^page 106 Or remove unnecessary images. ^page 65 You don't hear the shutter sound when you record a photo image. • Set Shutter Sound to On. • When the micro HDMI cable or Audio/Video cable is connected to the camcorder, the Shutter Sound is not available. You don't hear the beep sound. • Set Beep Sound to On. • Beep sound is temporally off while recording videos. • When the micro HDMI cable or Audio/Video cable is connected to the camcorder, the Beep Sound is not available. There is a time difference between the point where you press the [Recording start/stop] button and the point where the recorded video starts/stops. • On your camcorder, there may be a slight time delay between the point when you press the [Recording start/stop] button and the actual point where the recorded video starts/stops. This is not an error Horizontal stripes appear on the images. • This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury lamp. This is not a malfunction. Appendixes 116 Troubleshooting Storage Media Symptom Explanation/Solution Memory card functions do not operate. • Insert a memory card into your camcorder properly. ^page 16 • If you use a memory card formatted on a computer, format it again directly on your camcorder. ^page 106 Image ca...
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