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Using the Polycom HDX Web Interface You can use Polycom HDX web interface to perform most of the calling and configuration tasks you can perform on the local system. Accessing the Polycom HDX Web Interface To configure your browser to use the Polycom HDX web interface: 1. Be sure that you use Microsoft Internet Explorer 6.0 or later as your web browser and that you have Java 1.2 or later installed. 2. Configure the browser to allow cookies. 9 - 1 Administrator’s Guide for Polycom HDX Systems To access the system using the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s host name or IP address (for example, to go to Polycom HDX web interface. If Security Mode is enabled on the system, you must use secure HTTPS access, for example, https://10.11.12.13. Click Yes in the security dialog boxes that appear. 3. If prompted, enter admin as the user name, and enter the remote access password. Monitoring a Room or Call with the Polycom HDX Web Interface The monitoring feature within Polycom HDX web interface allows administrators of Polycom HDX systems to view a call or the room where the system is installed. For security reasons, this feature can only be enabled on the local system by an administrator. To enable room and call monitoring: 1. Go to System > Admin Settings > General Settings > Security. 2. Select and enable Allow Video Display on Web to allow the room or call to be viewed remotely. To view a room or call: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, to go to Polycom HDX web interface. 3. Go to Utilities > Web Director. 4. Perform any of the following tasks: — Place or end a call — View near and far sites — Change camera sources — Adjust camera position — Zoom cameras — Adjust system volume settings — Mute and unmute the microphones You can view near and far sites without opening Web Director by selecting Tools > Remote Monitoring. 9 - 2 Managing the System Remotely Managing System Profiles with the Polycom HDX Web Interface Administrators managing systems that support multiple applications can change system settings quickly and easily using profiles. You can store a Polycom HDX system profile on a computer as a .csv file using Polycom HDX web interface. There is no limit to the number of profiles you can save. The following settings are included in a profile: • Home screen settings • User access levels • Icon selections • Option keys • System behaviors Passwords are not included when you store a profile. Polycom recommends using profiles only as a way to back up system settings. Attempting to edit a stored profile or upload it to more than one system on the network can result in instability or unexpected problems. To store a profile: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, to go to Polycom HDX web interface. 3. Go to Utilities > Profile Center. 4. Click HDX —> PC to download the .csv file from the Polycom HDX system. 5. Save the file to a location on your computer. To upload a profile: 1. Reset the Polycom HDX system to restore default settings. 2. On a computer, open a web browser. 3. In the browser address line, enter the system’s IP address, for example, to go to Polycom HDX web interface. 4. Go to Utilities > Profile Center. 5. Click Browse and browse to the location of the .csv file on your computer. 6. Click PC —> HDX to upload the .csv file to your system. 9 - 3 Administrator’s Guide for Polycom HDX Systems Sending a Message If you are experiencing difficulties with connectivity or audio, you may want to send a message to the system that you are managing. Only the near site can see the message; it is not broadcast to all the sites in the call. To send a message via the Polycom HDX web interface: 1. On a computer, open a web browser. 2. In the browser address line, enter the system’s IP address, for example, to go to Polycom HDX web interface. 3. If prompted, enter admin as the user name, and enter the admin password. 4. Go to Diagnostics > Send a Message. 5. In the Send a Message page, enter a message (up to 100 characters in length), then click Send Message. The message is displayed for 15 seconds on the screen of the system that you are managing. Setting Up SNMP The Polycom HDX system sends SNMP (Simple Network Management Protocol) reports to indicate conditions, including the following: • All alert conditions found on the Polycom HDX system alert page • Details of jitter, latency, and packet loss • Low battery power is detected in the remote control • A system powers on • Administrator logon is successful or unsuccessful • A call fails for a reason other than a busy line • A user requests help • A telephone or video call connects or disconnects Polycom HDX systems are compatible with SN...