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If a circuit breaker is involved, reset it. If the control box uses fuses, the cooktop fuse (a cartridge-type) should be changed, BUT ONLY BY SOMEONE FAMILIAR WITH ELECTRICAL CIRCUITS. If after performing one of these procedures, the fuse blows or circuit breaker trips again, call for service. NOTE: Apartment tenants or condominium owners should ask their building management to perform this check before calling for service. • Cooktop surface unit controls are not properly set, or the wrong control knob is set for the surface unit you are using. TINY SCRATCHES • Incorrect cleaning methods have been used, cookware with rough OR METAL MARKS bottoms have been used, or coarse particles (salt or sand) were (may appear as cracks) between the cookware and the surface of the cooktop. Use OR ABRASIONS ON recommended cleaning procedures, be sure cookware bottoms and RADIANT COOKTOP cookware are clean before use, and use cookware with smooth bottoms. GLASS SURFACE Tiny scratches are not removable but will become less visible in time as a result of cleaning. AREAS OF • Marks from aluminum and copper pans as well as mineral deposits DISCOLORATION from water or food can be removed with the cleaning cream. OR DARK STREAKS • Hot surface on a model with a white glass cooktop. This is normal. ON THE COOKTOP The surface may appear discolored when it is hot. This is temporary and will disappear as the glass cools. HOT SUGAR MIXTURES OR PLASTIC MELTED TO THE SURFACE • See the Glass Cooktop Cleaning section. FREQUENT CYCLING OFF AND ON OF SURFACE UNITS • Improper cookware used. Use only flat cookware to minimize cycling. CONTROL KNOB WILL NOT TURN • When the knob is at the OFF position, it must be pushed in before it can be turned. When the knob is at any other position, it can be turned without being pushed in. GE Appliances Consumer Product Ownership Registration Important Mail Today Place 1st Class Letter Stamp Here General Electric Company Warranty Registration Department P.O. Box 32150 Louisville, KY 40232-2150 Consumer Product Ownership Registration Dear Customer: Thank you for purchasing our product and thank you for placing your confidence in us. We are proud to have you as a customer! Follow these three steps to protect your new appliance investment: $ $ 1 1 Complete and mail your Consumer Product Ownership Registration today. Have the peace of mind of knowing we can contact you in the unlikely event of a safety modification. 2 2 After completing this registration, write your model and serial numbers in this manual. You will need this information should you require service. Our service number is 800-444-1845. 3 3 Read your Owner’s Manual carefully. It will help you operate your new appliance properly. Important: To ensure that your product is registered, mail the separate product registration card. If the separate product registration card is missing, fold and mail the form below. No envelope is needed. FOLD HERE Consumer Product Ownership Registration Product Cooktop Mr. l Ms. l Mrs. l Miss l First Name Street Address Apt. # City Date Placed In Use Month Day Monogram® General Electric Company Louisville, KY 40225 Model Serial Last Name Zip State Code Phone Year Number $ TAPE CLOSED Consumer Services GE Answer Center® 800.626.2000 In-Home Repair Service 800-444-1845 For Customers With Special Needs… 800.626.2000 With the purchase of your new Monogram appliance, receive the assurance that if you ever need information or assistance from GE, we’ll be there. All you have to do is call—toll-free! Whatever your question about any Monogram major appliance, GE Answer Center® information service is available to help. Your call—and your question—will be answered promptly and courteously. And you can call any time. GE Answer Center® service is open 24 hours a day, 7 days a week. OR Visit our Website at: A GE consumer service professional will provide expert repair service, scheduled at a time that’s convenient for you. Many GE Consumer Service company-operated locations offer you service today or tomorrow, or at your convenience (7:00 a.m. to 7:00 p.m. weekdays, 9:00 a.m. to 2:00 p.m. Saturdays). Our factory-trained technicians know your appliance inside and out—so most repairs can be handled in just one visit. GE offers, free of charge, a brochure to assist in planning a barrier-free kitchen for persons with limited mobility. Consumers with impaired hearing or speech who have access to a TDD or a conventional teletypewriter may call 800-TDD-GEAC (800-833-4322) to request information or service. Service You can have the secure feeling that GE Consumer Service will still be there after your Contracts warranty expires. Purchase a GE contract while your warranty is still in effect and you’ll receive a substantial discount. With a multiple-year contract, you’re assured of future 800-626-2224 service at today’s prices. Parts and Accessories 800-626-2002 Individuals qualified to service their own applian...