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Фрагмент инструкции
8 Troubleshooting
ish
This chapter summarizes the most common problems you could encounter with the air
ngl
E
purifier. If you are unable to solve the problem with the information below, visit
www.philips.com/support or call 1-866-309-8817 for assistance.
Problem
Possible solution
•
The timer is set to a specific time interval. Reset or turn off
The air purifier
the timer.
does not work
•
Try a different electrical outlet or check the wall switch.
even though it is
•
The filter alert status is displaying the filter code. Replace
plugged into the
the corresponding filter and reset the filter lifetime counter
wall outlet and
(see chapter "Replacing the filters").
switched on.
•
If the problem persists, visit www.philips.com/support or
call 1-866-309-8817 for assistance.
The air purifier
•
The filter replacement indicator has been on continuously
does not work
but you have not replaced the corresponding filter, and the
even though it is
air purifier is now locked. In this case, replace the filter and
switched on.
reset the filter lifetime counter.
The air purifier
•
The air purifier restarts automatically and goes to the
accidentally
previous mode when the power resumes.
powers off.
•
If the router your purifier is connected to is dual – band
and currently it is not connecting to a 2.4GHz network,
please switch to another band of the same router (2.4GHz)
and try to pair your purifier again. 5Ghz networks are not
supported.
•
Web authentication networks are not supported.
•
Check if the purifier is within range of the Wi-Fi router. You
can try to locate the air purifier closer to the Wi-Fi router.
•
Check if the network name is correct. The network name is
case-sensitive.
The Wi-Fi setup is
•
Check if the Wi-Fi password is correct. The password is
not successful.
case-sensitive.
•
Retry the setup with the instructions in section ‘Set up the
Wi-Fi connection when the network has changed’.
•
The Wi-Fi connectivity can be interrupted by electromagnetic
or other interferences. Keep the appliance away from other
electronic devices that may cause interferences.
•
Check if the mobile device is in airplane mode. Make sure
to have the airplane mode deactivated when connecting
to the Wi-Fi network.
•
Consult the help section in the App for extensive and up-
to-date troubleshooting tips.
EN
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