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hp StorageWorks
QuickSpecs
Edge Switch 2/16
SERVICE & SUPPORT, CAREPAQ AND WARRANTY INFORMATION
Warranty
(1-1-1) One-year warranty, on-site next day response.
Additional Warranty protection can be purchased.
NOTE: Certain restrictions and exclusions apply. Consult the Customer Support Center for details.
HP Installation and CarePaq™ Services
hp Services provides a one-year, limited warranty, fully supported by a worldwide network of resellers and service
provider’s toll-free 7 x 24 hardware technical phone support for the duration of the warranty. In addition, available
service offerings include a full range of CarePAQ packaged hardware and software services:
• Installation and start up
• Extended coverage hours and enhanced response times
• System management and performance services
HP Service & Warranty Support
Additional Warranty protection and/or HP Installation packages can be purchased.
Software Product Services
• Stand-alone telephone support
• Rights to a new license
• Media and documentation updates
Hardware Product Services
• Installation services
• On-site Maintenance (includes warranty support)
• Response time upgrades during the warranty period
• Post-warranty coverage
For additional hardware installation and maintenance information please refer to the URLs listed below:
http://www.compaq.com/services/CarePAQ/us/hardware/cp_storage.html
http://www.compaq.com/services/CarePAQ/us/install/cp_storage.html
Warranty Upgrade Options
• Response – Upgrade on-site response from next business day to same day 4-hours
• Coverage – Extend hours of coverage from 5 days x 9 hours to 7 days x 24 hours
• Duration – Select duration of coverage for a period of 1, 3, or 5 years
Additional Warranty protection and/or Compaq Installation packages can be purchased.
CarePAQ Information and Installation Services
NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details.
• CarePAQ is defined as an upgrade to the product warranty attribute, available for a specific duration and hours of
coverage.
• CarePAQ is not available for less than the products warranty duration.
• CarePAQ is available for sale anytime during the warranty period for most products, but the commencement date will
be the same as the Warranty Start Date (delivery date to end user customer). Proof of purchase may be required.
• CarePAQ services are prepaid.
• FM-**XHW-36 3 years, 9x5, Next Business Day On-Site Coverage
• FM-**4HR-36 3 years, 9x5, 4 -Hour Response On-Site Coverage
• FM-**724-36
3 years, 24x7, 4-Hour response On-Site Coverage
• FM-**INS-IN
Hardware Installation
For additional CarePAQ (hardware & software) information, as well as orderable part numbers, please refer to the URL listed
below:
http://www.compaq.com/services/CarePAQ/index.html.
DA-10416
World Wide — Version 2.1 — September 11, 2002
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