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90 days Hardware Technical Support IMPORTANT NOTE At Hewlett-Packard, we take pride in our ability to service your needs. We have specialists available to help you with your technical support questions as they arise via the Web or phone (see Contact Numbers chart within this document). We want to make sure that your support needs are met and any issues resolved as quickly as possible. The information in this document is subject to change without notice. Before contacting HP Customer Support Center, it’s important to have the following information handy. Please take a moment to write down your product information for future reference. Product Name: _________________________________________________________________ Model Name: __________________________________________________________________ Serial Number: _________________________________________________________________ Purchase Date: _________________________________________________________________ 2 Where to Get Help Follow these steps when you need help: 1 Check the setup poster for help with setting up and using your PC. 2 For faster help, be sure to register your Compaq Presario home PC on the Web at: 3 For help online, go to the Customer Care Center Web site at for technical information or to get software updates. 4 If you have not solved the problem, call the Customer Care Center at the appropriate number below. Australia: 1-300 721 147 Hours: M–F 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m. Hong Kong SAR: 2802 4098 Macau SAR: 0800-366 Hours: M–F 9 a.m.–6 p.m., Sat. 9 a.m.–1 p.m. India: 1-600-114772 (Toll Free) 0124 2346992 (Toll) 9350623861 (SMS Only) Hours: Mon.–Sat. 9 a.m.–9 p.m. Indonesia: (21) 350-3408 Hours: M–F 8 a.m.–5 p.m. Malaysia: 1800 88 8588 Hours: M–F 8:30 a.m.–9:30 p.m., Sat. 8:30 a.m.–12:30 p.m. New Zealand: 0 800 441 147 Hours: M–F 10 a.m.–9 p.m., Sat.–Sun. 10 a.m.–4 p.m. Philippines: (2) 867-3551 Hours: M–F 8:30 a.m.–5:30 p.m., Sat. 8:30 a.m.–12:30 p.m. Singapore: 6272 5300 Hours: M–F 8:30 a.m.–9:30 p.m., Sat. 8:30 a.m.–12:30 p.m. Thailand: (2) 353-9000 Hours: M–F 8:30 a.m.–5:30 p.m., Sat. 8:30 a.m.–12:30 p.m. Vietnam: Call your retailer. Hours are subject to change without notice. Support Web site Registration Web site Warranty and License Information To Our Valued Customer Congratulations on your decision to purchase a Compaq Presario PC! During development, the Compaq Presario must pass extensive quality tests to meet the rigorous standards that have made Compaq famous for quality and reliability. All Compaq Presarios go through a comprehensive quality test to ensure the PC is working correctly before it leaves our factory. In addition, we have placed a security seal on your PC to indicate that it has not been tampered with since it left our factory. We know that expanding and upgrading are key benefits for all customers. We are proud to make this a key differentiator for our Compaq Presario and understand that you may wish to upgrade your PC to meet your specific needs. Any hardware upgrades that you intend to do should only be done after you have completely set up your new Compaq Presario. Refer to the setup poster included with your system for help with setting up. If you have any problems setting up your system and turning it on, immediately contact the HP Customer Support Center listed earlier in the Warranty and Support Guide, and an HP Customer Representative will assist you. This must be done first before attempting to upgrade your system. By breaking the security seal on the back of the Compaq Presario, you are confirming that the Compaq Presario was working properly before you attempted to upgrade your system. Once the security seal has been broken, your Compaq Presario is then, to the extent allowed by local law, covered under the terms and conditions listed in the following pages. Thank you for choosing the Compaq Presario. We hope you enjoy discovering the exciting things you can do with it! HP Customer Support Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your Compaq Presario. Whether with tools located on your PC, from information on the Web, by phone, or through your local retailer, you’ll find what you need. Problems? HP Will Help Your new Compaq Presario computer is built to work right now — and for many years to come. But it is a complex, powerful machine, and sometimes things go wrong. If that happens to your computer, HP is ready to help. Getting Started Follow the setup poster for help with setting up and using your PC. Register Your PC It is always best to register your PC. This allows for quicker help when you need it. You can register on the Web at: And, if Necessary: Get Repair If your computer needs to be repaired or to have parts replaced, you have two choices: 1 You can easily replace many of your Compaq Presario parts that are...