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This user’s guide provides all of the basic information required to use this system and receive the satellite entertainment you want. Detailed installation, configuration, and maintenance information is provided in the TracVision 4 Technical Manual. Throughout this manual, important information is marked for your attention by these icons: . . . . . . . . . . . . . . . . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . ... . . . . . . . . . . . . . . . . . . . . . Direct questions, comments, or suggestions to: KVH Industries, Inc. KVH Europe A/S 50 Enterprise Center Kokkedal Industripark 2B Middletown, RI 02842-5279 USA 2980 Kokkedal, Denmark Tel: +1 401 847-3327 Tel: +45 45 160 180 Fax: +1 401 849-0045 Fax: +45 45 160 181 E-mail: info@kvh.com E-mail: info@kvh.dk Internet: Internet: If you have any comments regarding this manual, please e-mail them to manuals@kvh.com. Your input is greatly appreciated! TracVision 4 Serial Number This serial number will be required for all troubleshooting or service (Text Box comment Click here to go to our state-of-the-art Customer Support web page...the fastest and easiest way to get all of your questions answered!) calls made regarding this product. KVH Part # 54-0150-01 Rev. B © 2004, KVH Industries, Inc. All rights reserved. TracVisionTracVisionand KVH® are registered trademarks of KVH Industries, Inc. TracNet™ is a trademark of KVH Industries, Inc. DVB® (Digital Video Broadcasting) is a registered trademark of the DVB Project. DIRECTV® is a registered trademark of DIRECTV, Inc., a unit of the DIRECTV Group. DISH Network™ is an official trademark of EchoStar Communications Corporation. ExpressVu is a property of Bell ExpressVu, a wholly owned subsidiary of Bell Satellite Services. Table of Contents Table of Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 1.1 TracVision 4 System Overview . . . . . . . . . . . . . . . . . . . . . . . . .3 1.2 TracVision 4 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 2 Using Your TracVision 4 . . . . . . . . . . . . . . . . . . . . . . . . . .7 2.1 Receiving Satellite Signals . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 2.2 Turning On the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 2.3 Changing Channels and Switching to the Second Satellite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 2.4 Watching Television . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 2.5 Internet Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17 3.1 Troubleshooting Matrix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19 3.2 Causes and Remedies for Common Operational Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20 3.3 IRD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23 3.4 Antenna Gyro and LNB Faults . . . . . . . . . . . . . . . . . . . . . . . .23 1 – Introduction Introduction This section provides a basic overview of the TracVision 4 system. It explains how the system works and describes the function of each component. Contents 1.1 TracVision 4 System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3 1.2 TracVision 4 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Introduction 54-0150-01 3 1.1 TracVision 4 System Overview A complete satellite TV system, illustrated in Figure 1-1, includes the TracVision 4 antenna connected to the switchplate, an IRD (satellite TV receiver), and a television set. The optional TV/SAT Switch allows you to select a satellite at the press of a button. A desktop or laptop computer is used to configure the system and conduct diagnostics. System Compatibility The TracVision 4 satellite antenna is fully compatible with Digital Video Broadcasting (DVB®) satellites, as well as DIRECTV®‘s Digital Satellite Service (DSS) satellites. The system is also fully compatible with KVH’s TracNet™ 2.0 Mobile High-speed Internet System (for more information about TracNet 2.0, please visit our web site at In-motion Tracking The TracVision 4 uses a state-of-the-art actively stabilized antenna system. Once the satellite is acquired, the antenna gyro continuously measures the heading, pitch, and roll of your vessel and sends commands to the antenna motors to keep the antenna pointed at the satellite at all times. Satellite Receiver 2 Satellite Receiver 1 Options Purchased Separately TracVision 4 Antenna 11-16 VDC 3.5 - 4.5 Amps Power RF TV 1 TV 2 RF Data Laptop PC PC Maintenance TV/SAT Switch (optional) Sat A Error Other Indicators: •Both blinking green: initializing •Error light blinking red: system problem Changing Satellites: 1.Push Select button 2.Wait whil...