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14 Power LED Never Turns Green ................................................................................ 14 ADSL LED not On or Blinking ................................................................................... 14 LAN or Internet Port LEDs Not On ............................................................................ 15 Troubleshooting the Web Management Interface ............................................................ 16 Troubleshooting the Internet Connection ......................................................................... 17 Troubleshooting PPPoE or PPPoA ........................................................................... 18 Troubleshooting Internet Browsing ........................................................................... 18 Restoring the Default Configuration and Password ......................................................... 19 Using the Reset Button ............................................................................................. 19 Technical Specifications ..................................................................................................... 21 General Specifications ..................................................................................................... 21 Related Documents.............................................................................................................. 23 Connecting the Router to the Internet This chapter describes how to set up the router on your Local Area Network (LAN) and connect to the Internet. It describes how to set up your modem router for Internet access and configure basic wireless connectivity. What’s in the Box? The product package should contain the following items: • modem router • AC power adapter (varies by region) • Category 5 (Cat 5) Ethernet cable • Telephone cable with RJ-11 connector • Microfilters (quantity and type vary by region) • Resource CD, including: – The Smart Wizard Installation Assistant – This manual • Warranty and Support Information cards If any of the parts are incorrect, missing, or damaged, contact your NETGEAR dealer. Keep the carton, including the original packing materials, in case you need to return the product for repair. The Bottom Label Figure 1 Connecting the Router to the Internet The Front Panel The modem router front panel shown below contains status LEDs. 12 34 Figure 2 You can use the LEDs to verify various conditions. Table 1 describes each LED. Table 1. LED Descriptions Label Activity Description Solid Green Power on. Off Power off. 1) Power Red POST (Power On Self Test), failure (not bootable), or device malfunction. Blink (Red) Firmware upgrade in progress. Factory Reset Lights red momentarily while the reset button is depressed, then blinks red three times when the reset button is released, then turns green, and finally the modem resets to factory defaults. Solid Green Powered device connected to the associated port. The LAN port is operating. 2) Ethernet Blink (Green) Data is being transmitted or received. Off No link is detected on this port. Modem power off, no cable or no powered device connected to the associated port. Connecting the Router to the Internet Table 1. LED Descriptions (continued) Label Activity Description Solid Green The ADSL port is synchronized with the DSLAM. 3) ADSL Blink (Green) The ADSL port is in the process of synchronizing with the DSLAM. Note: Per TR-068: Blink at 2 Hz with a 50% duty cycle when trying to detect carrier signal, blink at 4 Hz with a 50% duty cycle when the carrier has been detected and the modem is trying to train. Off No link is detected on the ADSL port or the modem is powered off. 4) Internet Solid Green IP is connected. The device has a WAN IP address from IPCP or DHCP and ADSL is up or a static IP address is configured, PPP negotiation —if used—has successfully completed, and no traffic detected. If the IP or PPPoE session is dropped due to an idle time-out, the light will remain green if an ADSL connection is still present. If the session is dropped for any other reason, the light is turned off. The light will turn red when it attempts to reconnect and the DHCP or PPPoE fails (see below). Off Modem power off, modem in bridged mode, or ADSL connection not present. Blink (Green) IP is connected and IP traffic is passing through the device in either direction. Red Device attempted to become IP connected and failed (no DHCP response, no PPPoE response, PPPoE authentication failed, no IP address from IPCP, and so on.) For bridged mode, the indicator light must be off. Connecting the Router to the Internet The Rear Panel The rear panel of the modem router contains port connections. 12 345 Figure 3 Viewed from left to right, the rear panel contains the following elements: 1. RJ-11 ADSL port for connecting the router to an ADSL line 2. Factory Default Reset push button 3. Local Ethernet RJ-45 LAN port for connecting the local computer 4. Power switch 5. AC power adapter outl...