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Hit enter to Continue. At this point the primary image contains the original factory default image that should be used to load a current valid firmware only. The recovery procedure will automatically boot to this image. Immediately load a current firmware image and boot to that image before restoring the switch to operation! Downloading New Switch Software When product enhancements occur for the switch, new software can be downloaded to the switch through several methods, for product enhancements and new features. For more information, see the Management and Configuration Guide for the Series 6120 Switches, which is on the HP Web site at The new switch software would be available on the HP Web site at under “Support and Drivers”. Enter the product name (for example, 6210G/XG) in the text box and click “Go”. HP Customer Support Services If you are still having trouble with your switch, Hewlett-Packard offers support 24 hours a day, seven days a week through the use of a number of automated electronic services. See the Customer Support/Warranty booklet that came with your switch for information on how to use these services to get technical support. The HP Web site at also provides up-to-date support information. Additionally, your HP authorized reseller can provide you with assistance, both with services that they offer and with services offered by HP. HP Customer Support Services Before Calling Support Before calling your contacting Support, to make the support process most efficient, you first should have retrieved the following information: • Product identification, including product serial number, product name and number, and include any XFPs and mini-GBICs. • Details about the switch’s status including the software (OS) version, a copy of the switch configuration, a copy of the switch Event Log, and a copy of the switch status and counters information. • Copy of your network topology map, including network addresses assigned to the relevant devices. • Add-on boards or hardware. • Third-party hardware or software. HP contact information For the name of the nearest HP authorized reseller: ¦ See the Contact HP worldwide (in English) Web page atus/en/wwcontact.html. For HP technical support: ¦ In the United States, for contact options see the Contact HP United States Web page at To contact HP by phone: • Call 1-800-HP-INVENT (1-800-474-6836). This service is available 24 hours a day, 7 days a week. For continuous quality improvement, calls may be recorded or monitored. • If you have purchased a Care Pack (service upgrade), call 1-800-633-3600. For more information about Care Packs, refer to the HP Web site at ¦ In other locations, see the Contact HP worldwide (in English) Web page at Specifications Specifications Physical 6120G/XG 6120XG Width: 92.79 mm (7.5 in) 92.79 mm (7.5 in) Depth: 267.7 mm (10.5 in) 267.7 mm (10.5 in) Height: 27.94 mm (1.1 in) 27.94 mm (1.1 in) Weight: 1.27 kg (2.8 lbs) 1.27 kg (2.8 lbs) Environmental Operating Non-Operating Temperature: 10.C to 35.C (50.F to 95.F) -20.C to 60.C (-4.F to 140.F) Relative humidity: 10% to 90% 10% to 95% (non-condensing) Maximum altitude: 3.0 km (10,000 ft) 4.6 km (15,000 ft) Connectors ¦ External uplink ports: 6120G/XG 6120XG • 2 external 1-GbE SFP ports • 1 external 10GbE CX4 (one additional internal 10Gb Cross • 4 external 10/100/1000BASE-T Connect) RJ-45 ports • 8 external SFP+ 10-GbE ports • 2 external 10GbE Fiber XFP ports • 1 external 10GbE CX4 (one additional internal 10Gb Cross Connect) ¦ Internal downlink ports: 6120G/XG 6120XG • 16 internal 1-GbE backplane • 16 internal 10GbE KR backplane ports ports Safety Safety Certifications: ¦ TUV to EN 60950-1 ¦ CE Marking ¦ UL/CUL Recognition to UL/CSA 60950-1 ¦ CB report and certificate to IEC 60950-1 with all country deviations Specifications Lasers The following products are Class 1 Laser Products. Laser Klasse 1: ¦ The SFP SR transceiver ¦ The SFP LR transceiver ¦ The XFP transceivers ¦ The SFP+ SR transceiver ¦ The SFP+ LR transceiver The transceivers comply with IEC 60825. Table 6. Technology standards and safety compliance Laser safety information Technology Compatible with these IEEE standards EN/IEC standard compliance SFP ("mini-GBIC") Lasers SFP+ Lasers XFP Lasers 10/100/1000-T IEEE 802.3 10BASE-T, IEEE 802.3u 100BASE-TX, IEEE 802.3ab 1000BASE-T 100-FX IEEE 802.3u 100BASE-FX EN/IEC60825 Class 1 Laser Product Laser Klasse 1 1000-SX IEEE 802.3z 1000BASE-SX EN/IEC 60825 Class 1 Laser Product Laser Klasse 1 1000-LX IEEE 802.3z 1000BASE-LX EN/IEC60825 Class 1 Laser Product Laser Klasse 1 10-Gig CX4 IEEE 802.3ak 10GBASE-CX4 10-Gig Direct Attach (not an IEEEstandard) 10-Gig SR IEEE 802.3ae 10GBASE-SR EN/IEC 60825 Class 1 Laser Product Laser Klasse 1 Class 1 Laser Product ...
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