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It is a useful feature that ensures your Baby Monitor is returned to its new “out of the box” settings. SC310 user manualindd 23 vy 2011-10-25 15:09:21 z 24 USING YOUR DIGITAL BABY MONITOR Reset the Parent unit 1. Within 3 seconds of the Parent unit being switched on, press and hold the © button for at least 10 seconds. The display will show Reset for 2 seconds during the reset and then you will hear a confirmation beep once the reset has been performed. Reset the Baby unit 1. Within 3 seconds of the Baby unit being switched on, press the button for at least 10 seconds. You will hear a confirmation beep once the reset has been performed. SC310 user manual.indd 24 N-~^ 2011-10-25 15:09:22 Should you experience difficulties operating the SC310 please refer to the troubleshooting guide below. If you still experience difficulties please contact Oricom Customer Support on 1300 889 785 for assistance. Troubleshooting Problems Solutions Link light does not come on -Check that both the Baby and Parent units are switched on. - Check that the batteries in the Parent unit are correctly installed and that they are charged. -Check that the mains power is plugged in and switched on at the Baby unit. Link light is flashing green - If you have pressed^® to use the Talk Back feature, the Link light will flash to indicate one-way communication between the units. - The units are searching for a communication link. - Check units are within range of one another. Link indicator is flashing red -The link between your units is broken. You will also hear an alert on the Parent unit to let you know there is no communication between the units. If this happens, check that the mains power (or batteries) is correctly connected and that the units are within range of one another. See page 15 for instructions on linking the units. SC310 user manual.indd 25 N-~^ 2011-10-25 15:09:22 TROUBLESHOOTING Battery low on Parent unit - Put the Parent unit back on the charger to charge. - Place Parent unit back on the charger as frequently as possible or ideally leave it on the charger to ensure the batteries remain charged. - To shorten the charging time you can turn the Parent unit off if it is not being used while it is charging. Parent unit remains silent orvery quiet -You may have set the volume too low, see page 19 to increase the volume. -You may have switched a Mute feature on, see pages 20-21. You can hear a high pitched noise - The units might be too close to each other. Talk back feature is not working - Check the units are linked. SC310 user manual.indd 26 N-~^ 2011-10-25 15:09:22 CUSTOMER SUPPORT 27 Customer Support If you have any problems setting up or using this product you will find useful tips and information in the Troubleshooting section of this user guide as well as “Frequently Asked Questions” on our website If you have further questions about using the product after reviewing the resources above or would like to purchase replacement parts or accessories please call our Customer Support Team. Our dedicated local support team are more likely to be able to help you than the retailer where you made your purchase. Important Please retain your purchase receipt and attach to the back page of this user guide as you will need to produce this if warranty service is required. Take a few moments to register your product online: SC310 user manual.indd 27 N-~^ 2011-10-25 15:09:23 ■■■ ■ —6 1 ■ ■ ■ 28 WARRANTY How to make a claim under Warranty in Australia Oricom has a simple warranty process for you to follow: • Please call or email our Customer Support Team, contact details follow. • A Customer Support Team member will verify after troubleshooting with you if your product qualifies under warranty. If so, they will give you a Product Return Authorisation number. • We will then email or fax a Return Authorisation form and a Repair Notice (if necessary), together with instructions on howto return the goods for warranty service. Please note that if a Customer Support Team member advises that your product does not qualify for return, this warranty does not apply to your product. Products that are authorised to be returned to Oricom in Australia must include all of the following: • A completed Return Authorisation form • A copy of your Proof of Purchase (please keep your original copy) • The faulty product, including all accessories. Send the approved returns to: Oricom International Pty Ltd Locked Bag 658 South Windsor NSW 2756 Australia Please note that this warranty excludes expenses incurred by you in returning any faulty product to us. You must arrange and pay any expenses incurred (including postage, delivery, freight, transportation or insurance of the product) to return the faulty product to us, however, we will arrange delivery of the repaired or replaced faulty product to you. SC310 user manual.indd 28 N-~^ 2011-10-25 15:09:23 Important Information Rep...