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QUESTION: Does the HAAN® Garment Steamer kill germs? Yes, the 212°F steam kills up to 99.9% of E.Coli, Salmonella and other commmon Household germs – to leave fabrics fresh and clean. QUESTION: Is the GS-30 HAAN® Garment Steamer safe on all fabrics? The GS-30 Professional Sanitizing Garment Steamer can safely and gently steam most fabrics. However, we recommend you test a small seam, hem or hidden area of fabric before you steam an entire garment – especially for delicate or vintage fabrics. QUESTION: Should the water tank be filled with only cold water? Yes, fill the water tank only with cold water. QUESTION: Do I have to use distilled water in my Garment Steamer? What about tap water? While we recommend the use of distilled water to maintain optimum functionality and extend the life of your appliance, tap water can be used in the Garment Steamer. If you have hard water in your area, we strongly recommend the use of distilled water as well as regular use of the ‘Lime & Scale Remover’ as part of your maintenance program. (see pg 14 for maintenance procedures) QUESTION: How long does a full tank of water last? With one tank of water, you can steam fabrics for approximately 60 minutes with the GS-30 Garment Steamer. QUESTION: How do I know when the GS-30 is heated up and ready to use? When you have filled the tank, plugged in the unit and turned it ON, it takes 40 seconds to heat up. When you see a steady amount of steam emitting from the steam vents on the steam head, the unit is ready to use. pg 20 877-HAAN DIRECT / 877-422-6347 Frequently Asked Questions ? ? ? ? QUESTION: Do I have to empty the tank completely after I am done using the Garment Steamer? We recommend emptying the water from the tank if you are not going to use the unit again soon and are storing it away. Directions for doing this are described on pg 17. QUESTION: Do the accessories lock into place, or do I have to worry about them coming off while I am steaming? The accessories snap firmly onto tabs found on the steam head. QUESTION: My new GS-30 had a funny smell when I used it for the first time. Is that normal? Yes, there may be a slight odor emitted during the first use. QUESTION: How do I know when the tank is empty? When there is no more water in the tank and a refill is needed, the ‘Water Refill’ light found on the top of the canister will light up. Turn the unit off and wait a few minutes before adding water to the orange removable reservoir tank. 877-HAAN DIRECT / 877-422-6347 pg 21 Specifications Product Specifications: Model GS-30 Color dove Gray & Tangerine with Black Trim Size: Canister & Garment Valet 63.5.h x 10.4.w x 14.9.d (fully extended) Weight 7.7 lbs Voltage/Hz 12 volts / 60 Hz Wattage 1500 watts Cord Length 12' Tank Capacity . gallon (2000 ml ) Heat-up time 30-40 seconds operating Time 60 minutes before refill is needed *Dimensions approximated. Dimensions include base and measured without hose, steam head or attachments. pg 22 877-HAAN DIRECT / 877-422-6347 Warranty One-Year Limited Warranty Your HAAN® Garment Steamer is warranted to be free from defects in material and workmanship for a period of one (1) year from the date of purchase when utilized for normal household use by the original purchaser only. The included Warranty Registration Card must be filled out and returned within 10 days of purchase. This is essential for your warranty to be effective should any problem arise with this product. Should any defect covered by the terms of the limited warranty be discovered within one year, HAAN® Corporation will repair or replace the defective part provided the unit is returned by the original purchaser, freight prepaid, to: HAAN® Corporation, 1866 Colonial Village Lane, Lancaster, PA 17601 The liability under this warranty is limited solely to the cost of the replacement parts or the complete unit at our option. Labor charges are not included. This warranty is extended to the original purchaser of the unit and excludes all other legal and/or conventional warranties. The responsibility of HAAN® Corporation, if any, is limited to the specific obligations expressly assumed by it under the terms of the limited warranty. In no event is HAAN® Corporation liable for incidental or consequential damages of any nature whatsoever. Some states/provinces do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. This warranty gives you specific legal rights which vary from state to state or province to province. IMPORTANT: Before packing be sure to attach a tag to item with your name, complete address, phone number and a note giving purchase information, model number and what you believe to be the problem with the item. Carefully pack item to avoid damage in shipping. To expedite your repair, we request that you call Customer Care to report the problem prior to shipping your product back. We also recommend that you insure the ...