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The buttons support the same functions and have the same behavior as the 12 Access buttons on the NBX Business Telephone. See Figure 13. In effect, the Attendant Console is an extension of the telephone to which it is assigned. The Access buttons on the Attendant Console can have two sets of assignments: 1 through 50, and 51 through 100. To toggle between the two sets of assignments, press Shift button on the lower left corner of the Console. Your administrator can assign features to each Access button, or the receptionist can assign features to the buttons using the NetSet utility. Assigned features might include: User extensions Pager numbers Cellular telephone numbers Group mailboxes Phantom or personal mailboxes Figure 13 Attendant Console 1 Access buttons with LEDs — An indicator light next to each button shows whether the line is available or in use and which assigned features are enabled. For details of button status, see Table 5 in Chapter 2. 2 Labels —You can print labels for your console using the label makers forms in the NetSet utility or on the NBX Resource Pack CD. You need Adobe Acrobat Reader 3.0 or 4.0 to open and edit the label makers. Acrobat Reader is available from the Adobe web site or the on NBX Resource Pack CD. To use the label makers: a Log in to the NetSet utility. b Select Speed Dials > Attendant Console Labels. c Edit the label template by clicking on the square that you want to edit and then typing a description of the feature that you are assigning to the Access button. d Press Tab on your keyboard to move to the next text field in the label. e When you are finished, click anywhere outside of the labels to ensure that all edits take effect. f Select Print. g In your print dialog box, clear Shrink to Fit so that the label size does not change. h Print the label template, cut the labels along the dotted lines, and place them in the label holders on the telephone. The free Adobe Acrobat Reader allows you to print files but not to save changes. To save files, you must purchase Adobe Acrobat. 3 Shift button — Enables you to toggle between the two sets of Access buttons on the console. Press Shift button for Access buttons 1 through 50, and then press Shift button again for Access buttons 51 through 100. 4 Transfer button — Enables you to send a call to another telephone. For details, see “Transferring a Call” in Chapter 5. 5 Direct Mail Transfer button — Allows you to send a caller directly to another user’s voice mailbox or phantom mailbox. For details, see “Direct Mail Transfer” in Chapter 5. 6 Call Park button — Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. For details, see “Call Park” in Chapter 7. 7 Hold button — Places a caller on hold. For details, see “Placing a Call on Hold” in Chapter 5. Complement Attendant Software Using a personal computer, the Complement Attendant Software displays your telephone directory in a series of tabs. Each tab sorts the directory by a different type of information, for example, by last name, by department, or by extension. When answering a call, the person using the Complement Attendant Software can select a user from the directory and transfer the call to that user. Table 10 describes the main elements of the Complement Attendant Software screens. Table 10 Elements of the Complement Attendant Screens Field Purpose Display Panel Displays Caller ID information (name and extension number), the status of a call, and the duration of the call. The number of calls displayed depends on the number of access lines that you have specified in your general settings Find/Phone# Display Provides the extension number and name of the person selected in the directory. Clear Button Cancels previous search criteria. Extension Tab Sorts the data in the directory by listing the extension numbers in ascending order. First Tab Sorts the list of users in alphabetical order by first name. Last Tab Sorts the list of users in alphabetical order by last name. Department Tab Sorts the directory by the user department. Hidden Tab Hides entries in the NBX directory that you do not want to appear on other tabs, such as conference room phones. Quick Tab Provides quick access to the most frequently used entries in the directory. Table 11 describes Complement Attendant Software buttons and keyboard shortcuts to functions on the Action menu. Table 11 Attendant Software Buttons and Keyboard Shortcuts Button Purpose Keyboard Shortcut Answer Answers an incoming call. Alt+A Dial Dials a selected number to place an outgoing call. Alt+D Park Places a call in a “holding pattern” so that it can be retrieved from any other telephone on the system. Alt+K UnPark Releases a caller from a “holding pattern.” Alt+U Release Terminates a call. Alt+R Hold Places a caller on hold. Alt+H UnHold Removes a caller from being on hold and returns to the call. Alt+N Transfer Forwards a call to another telephone. Alt+T Complete Transfer Comp...

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