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GXP-2020 6-line SIP Enterprise Phone GXP-2020 User Manual Firmware Version 1.1.4.3 support@grandstream.com TABLE OF CONTENTS GXP-2020 USER MANUAL WELCOME .................................................................................................................................................................4 INSTALLATION.........................................................................................................................................................6 EQUIPMENT PACKAGING .............................................................................................................................................6 CONNECTING YOUR PHONE ........................................................................................................................................6 WALL-MOUNT ............................................................................................................................................................7 SAFETY COMPLIANCES................................................................................................................................................8 WARRANTY.................................................................................................................................................................8 PRODUCT OVERVIEW............................................................................................................................................9 USING THE GXP-2020 SIP ENTERPRISE PHONE............................................................................................11 GETTING FAMILIAR WITH THE LCD ..........................................................................................................................11 MAKING PHONE CALLS.............................................................................................................................................14 Handset, Speakerphone and Headset Mode..........................................................................................................14 Multiple SIP Accounts and Lines ..........................................................................................................................14 Completing Calls...................................................................................................................................................14 Speed Dial .............................................................................................................................................................15 Making Calls using IP Addresses..........................................................................................................................16 Quick IP Call Mode...............................................................................................................................................16 ANSWERING PHONE CALLS.......................................................................................................................................17 Receiving Calls......................................................................................................................................................17 Do Not Disturb......................................................................................................................................................17 PHONE FUNCTIONS DURING A PHONE CALL ...............................................................................................................17 Call Waiting/ Call Hold ........................................................................................................................................17 Mute/delete............................................................................................................................................................17 Call Transfer .........................................................................................................................................................17 5-Way Conferencing..............................................................................................................................................18 Check Voice Messages (Message Waiting Indicator) ...........................................................................................18 Asterisk Busy Lamp Field......................................................................................................................................18 CALL FEATURES........................................................................................................................................................19 CUSTOMIZED LCD SCREEN & XML .........................................................................................................................19 XML Phonebook....................................................................................................................................................19 Customizable Idle Screen and Soft-buttons...........................................................................................................19 CONFIGURATION GUIDE ......................................................................................................................................20 CONFIGURATION WITH KEY PAD...............................................................................................................................20 CONFIGURATION WITH WEB BROWSER.....................................................................................................................23 Access the Web Configuration Menu ....................................................................................................................23 Definitions.............................................................................................................................................................23 Individual Account Settings..................................................................