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See the “Obtaining Documentation, Obtaining Support, and Security Guidelines” section on page xi. Audience Network engineers, system administrators, or telecom engineers should review this guide to learn the steps required to properly set up the Cisco Unified IP Phone on the network. The tasks described are administration-level tasks and are not intended for end-users of the phones. Many of the tasks involve configuring network settings and affect the phone’s ability to function in the network. Because of the close interaction between the Cisco Unified IP Phone and Cisco Unified CM, many of the tasks in this manual require familiarity with Cisco Unified CM. Organization This manual is organized as follows. Chapter Description Chapter 1, “An Overview of the Cisco Unified IP Phone” Provides a conceptual overview and description of the Cisco Unified IP Phone. Chapter 2, “Preparing to Install the Cisco Unified IP Phone on Your Network” Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how the Cisco Unified IP Phone interacts with other key IP telephony components, and provides an overview of the tasks required prior to installation. Describes how to install and configure the Cisco Unified IP Phone on your network properly and safely. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 ix Chapter 4, “Configuring Settings on the Cisco Unified IP Phone” Describes how to configure network settings, verify status, and make global changes to the Cisco Unified IP Phone. Chapter 5, “Configuring Features, Templates, Services, and Users” Provides an overview of procedures for configuring telephony features, configuring directories, configuring phone button and softkey templates, setting up services, and adding users to Cisco Unified Communications Manager. Chapter 6, “Customizing the Cisco Unified IP Phone” Chapter 7, “Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone” Chapter 8, “Monitoring the Cisco Unified IP Phone Remotely” Explains how to customize phone ring sounds and the phone idle display at your site. Explains how to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone. Describes the information that you can obtain from the phone’s web page to remotely monitor the operation of a phone and to assist with troubleshooting. Chapter 9, “Troubleshooting and Maintenance” Provides tips for troubleshooting the Cisco Unified IP Phone and the Cisco Unified IP Phone Expansion Modules. Appendix A, “Providing Information to Users Via a Website” Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones. Appendix B, “Supporting International Users” Provides information about setting up phones in non–English environments. Appendix C, “Technical Specifications” Appendix D, “Basic Phone Administration Steps” Provides technical specifications of the Cisco Unified IP Phone. Provides procedures for basic administration tasks such as adding a user and phone to Cisco Unified CM and then associating the user to the phone. Appendix E, “Installing the Wall Mount Kit for the Cisco Unified IP Phones 6921, 6941, 6945, and 6961” Contains instructions for installing the wall mount for the Cisco Unified IP Phone. Related Documentation For more information about Cisco Unified IP Phones or Cisco Unified CM, refer to the following publications. Cisco Unified IP Phone 6900 Series These publications are available at the following URL: • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) • Quick Start Guide for the Cisco Unified IP Phone 6921 • Quick Start Guide for the Cisco Unified IP Phone 6941 for Administrative Assistants • Regulatory Compliance and Safety Information for Cisco Unified IP Phones Cisco Unified Communications Manager Administration Related publications are available at the following URL: x Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01 Cisco Unified Communications Manager Business Edition Related publications are available at the following URL: Obtaining Documentation, Obtaining Support, and Security Guidelines For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at: http://www.cisco.com/en/US/docs/general/wha...