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© 2008 by Vertical Communications, Inc. All rights reserved. This publication contains proprietary and confidential information of Vertical Communications, Inc. The contents of this document may not be disclosed, copied or translated by third parties, in any form, or by any means known, or not now known or conceived, without prior explicit written permission from Vertical Communications, Inc. LIMIT OF LIABILITY/DISCLAIMER OF WARRANTY Vertical Communications, Inc. makes no representation or warranties with respect to the accuracy or completeness of the content of this publication and specifically disclaims any implied warranty of merchantability or fitness for any particular purpose, and shall not be liable for any loss of profit or any other commercial damage, including but not limited to, special, incidental, or consequential. TRADEMARKS Vertical Communications and the Vertical Communications logo and combinations thereof are trademarks of Vertical Communications, Inc. All other brand and product names are used for identification only and are the property of their respective holders. RESTRICTED RIGHTS LEGEND Use, duplication, or disclosure of the technical data contained in this document by the Government is subject to restrictions as set forth in subdivision (c) (1) (ii) of the Rights in Technical Data and Computer Software clause at DFARS 52.227-7013 and/or in similar or successor clauses in the FAR, or in the DOD or NASA FAR Supplement. Unpublished rights reserved under the Copyright Laws of the United States. Contractor/manufacturer is Vertical Communications, Inc., 10 Canal Park, Suite 602, Cambridge, MA 02141-2249. 2.0 07-08 A "911 Feature" is added. 1-5 A "Reply to Message" feature is added. 2-63 A "Message Forward Enhancement" feature is added. 2-63 A "Park and Page" feature is added. 2-53 A "Mailbox Buttons" feature is added. 2-64 A new section is added to clarify "Message Wait Indicator Lamps". 2-10 Entire book has been re-organized and re-formatted. all 1.0 01-08 Initial Release NOTE: that this document contains information on ISDN, DCOB, and SMS. These features are currently not supported. Information pertaining to DID pertains only to SIP Trunking. -- (continued on next page) Chapter 1 Thank you for purchasing a Vertical Communications phone. All SBX phones are multifunctional and specifically designed for use with the Vertical SBX system. This chapter provides you with information that applies to all phone models, and includes: How To Use This Guide This guide provides a comprehensive description of each type of phone and its functionality. Depending upon the type of phone you have (digital or single line/SLT), you will need to review the basic information in the chapters designated for your phone type (see “Specific Phone Model Information and Features” on page 1-2). SBX Phone Features It is a good idea to review the information in specific to your SBX phone to familiarize yourself with the basic operation, features, and function. Note:You may see features available on your phone display that are not detailed in this document. This is because those features are available to System Administrators only and only detailed in the SBX Features and Operations document. In addition, it is recommended that if you find a feature on the phone display that is not described in this document, that you do NOT attempt to access the feature, but instead, contact your System Administrator for more information. Specific Phone Model Information and Features While general information for SBX phones can be found in Chapters 1 and 2 of this guide, information regarding each type of phone and phone model are covered in chapters 4 through 6. If You are Using a Digital Phone For specific details about using your digital phone, see the chapter as noted below: If You are Using a Single Line Phone For specific details about using an SBX SLT Phone, see chapter 4. Feature Index You can also use the Feature Index at the back of this document to find page locations for each feature available on your phone type. Getting Help If you need information that is not included in this guide, you can get help from either of the following sources: Your System Administrator Your first line of support is your System Administrator. This person should be able to provide you with any additional information you may need regarding your phone. For example, the System Administrator can provide you with a list of any pre-programmed buttons depending upon the type of phone you are using. Vertical Technical Support If you System Administrator is unavailable, or you have questions that he/she cannot answer your questions, you can contact Vertical Technical Support at 1-888-422-2305, Option 4. Connecting Your Phone Connecting a Digital Phone The diagram and information below apply to both the Twenty-four and Eight Button Digital Phones. Connecting Your Single Line (SLT) Phone The connection process for an SLT phone may vary from model to model. You...