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Getting product training Ongoing product training is available. For more information or to register, you can access the Web site at From this Web site, you can locate the Training contacts link on the left-hand navigation pane. Getting help from a distributor or reseller If you purchased a service contract for your Avaya product from a distributor or authorized reseller, contact the technical support staff for that distributor or reseller for assistance. Getting technical support from the Avaya Web site The easiest and most effective way to get technical support for Avaya products is from the Avaya Technical Support Web site at 25 Customer service Customer service 26 Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone After you familiarize yourself with the Avaya 1210 IP Deskphone features, you can start to use the phone. This section describes how to use the Avaya 1210 IP Deskphone. Getting started The following section introduces the important details of the Avaya 1210 IP Deskphone. Carefully read every section before you operate the new Avaya 1210 IP Deskphone. • “Before you begin” on page 27 • “Avaya 1210 IP Deskphone display” on page 28 • “Avaya 1210 IP Deskphone controls” on page 28 • “Installing your Avaya 1210 IP Deskphone” on page 36 Before you begin Take the appropriate precautionary measures before you connect the Avaya 1210 IP Deskphone. CAUTION Consult your system administrator to ensure that you plug your IP Deskphone into a 10/100BaseT Ethernet jack. To avoid severe damage to your IP Deskphone, do not plug your Avaya 1210 IP Deskphone into a regular phone jack. 27 Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone CAUTIONUse your Avaya 1210 IP Deskphone in an indoor environment only. Avaya 1210 IP Deskphone display Your Avaya 1210 IP Deskphone display is divided into two display areas: • The upper display area is for information such as caller number, caller name, feature prompt string, user-entered digits, date and time (or call timer, if provisioned in the Telephone Options menu), telephone information, and special text messages from your administrator. • The lower display area provides labels for the four context-sensitive soft keys. Figure 2 on page 28 shows the Avaya 1210 IP Deskphone LCD display screen. Figure 2: Avaya 1210 IP Deskphone display Avaya 1210 IP Deskphone controls This section describes the controls on the Avaya 1210 IP Deskphone. Depending on your geographic region, the Avaya 1210 IP Deskphone includes key caps with English text labels. In this document, text in parentheses indicates the labels that appear on the key caps, for example, (Services). 28 Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone Fwd Fwd More. (Volume +) (Volume -) Context-sensitive soft keys are below the LCD. The soft key label is dynamic and depends on the active feature. The label length is a maximum of six characters. A triangle before a soft key label, indicates the feature is active. Press the More key to access the next layer of context-sensitive soft keys (self-labeled). Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and Handsfree features. Press the upper button to increase the volume, and press the lower button to decrease the volume. 29 Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone (Mute) (Handsfree) Your Mute key functionality is enabled or disabled by your system administrator. Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled, press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. Note: If your Mute key is not enabled, pressing the Mute key places the call on hold. Press the Mute key again to restore the active call or press the line key to restore the active call. You cannot retrieve this call from hold by pressing the Hold key. The Mute key applies to handsfree, handset, and headset microphones. The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted. Press the Handsfree key to activate handsfree mode. Note: The Handsfree LED indicator, located on the Handsfree key, lights to indicate that the handsfree is in use. 30 Using your Avaya 1210 IP Deskphone Using your Avaya 1210 IP Deskphone (Hold) (Applications) (Headset) Use the Navigation keys to scroll through menus and lists that appear on the LCD screen. The outer part of this key cluster is used for up, down, left, and right movements. Use the Up and Down keys to scroll up and down the menu, and the Left and Right keys to position the cursor. In some dialog boxes that appear on your phone, you can also use the Left and Right keys to select editable fields. Press the Right key to select the field below the current selection, or the Left key to select the field...