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Table 4 Troubleshooting (continued)
Issue
Solution
https://knowledge.verisign.com/support/
ssl-certificates-support/index?page=content&id=AR1747&
actp=search&viewlocale=en_US
Blank windows appear when installing the CMC on an
If blank windows appear during an installation of the CMC
HP-UX 11 server.
and you are using the HP-UX Window Manager
(SXM/CDE), check the default font. If it is white, change it
to black and begin the installer again.
The CMC install and uninstall wizards contain special
The following unsupported configurations may cause the
characters such as question marks.
CMC install and/or uninstall wizards to display special
characters instead of the expected text:
• The system OS language is set to a different language
than the system locale language (for example, the OS
is set to Chinese and the system locale is set to
Japanese).
• The system locale is set to an unsupported language,
such as French.
During an online upgrade from 8.5 to 10.x or later, with
No data is lost, but I/O to the volume may stop long
storage systems on different subnets, I/O stops for
enough for applications to timeout. If a timeout occurs, the
approximately 2 minutes.
application must be restarted manually. If there is a critical
application involved that cannot tolerate an interruption in
service, then an upgrade requiring a double hop should
be scheduled during a time when the application can be
taken offline.
Online Upgrades attempts fail, and one or more storage
This error can display one of two similar error messages:
systems may be in a state such that a subsequent attempt
• Gathering the installation destination
at upgrading will fail.
information for 'KB-VSA07' failed. The
system is aborting the software install.
There is already an upgrade process
running on this NSM. Canceling all
further installations.
• Gathering the installation destination
information for 'KB-VSA08' failed. The
upgrade partition is currently in use.
Canceling all further installations.
When there is more than one storage system in a
problematic state, the storage systems will get reported
only one at a time. For example, if you have a 3 storage
system cluster and 2 of them have their partition in use,
the CMC will only report one of the two storage systems
as being in a bad state. Then, on the subsequent upgrade
attempt, the CMC will report the other storage system as
being in a bad state.
It is important to perform the following steps on all of the
storage systems that might be affected; otherwise the next
attempt will fail, putting storage systems that have just been
corrected back into a bad state.
On each storage system affected, close the CMC and then
re-open it. This is necessary; otherwise, the next attempt
will fail, putting storage systems that have just been
corrected back into a bad state
User name character length requirement changed in version Beginning with version 10.0, user names can be 3 to 30
10.0
characters in length. Previously, the maximum length was
40 characters. When upgrading to version 10.0 or later,
if there are any user names longer than 30 characters, you
will be prompted to stop the upgrade and change the user
names before continuing.
Troubleshooting
13
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