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Water won’t pump out of the tub Drain is clogged •If you have an air gap, clean it. •Check to see if your kitchen sink is draining well. If not, you may need a plumber. •If the dishwasher drains into a disposer, run disposer clear. Before You Call For Service Dishwasher Questions? PROBLEM POSSIBLE CAUSE WHAT TO DO Use this problem solver Suds in the tub Correct detergent wasn’t used Rinse agent was spilled •Use only automatic dishwasher detergents to avoid sudsing. •To remove suds from the tub, open the dishwasher and let suds evaporate. Add 1 gallon of cold water to the tub. Close the door until it locks into place. Pump out water by pressing START/RESET, then immediately press START/RESET again. Repeat if necessary. •Always wipe up rinse agent spills immediately. Stained tub interior Detergent with colorant was used •Some detergents contain colorant (pigment or dyes) that will discolor the tub interior with extended use. Check thedetergent cup for signs of any discoloration. If cup is discolored, change to detergent without any colorant. Dishes and flatware not clean Inlet water temperature is below 120°F. Water pressure is temporarily low Air gap is clogged Improper rack loading •Raise the water heater temperature to 120°F. •Turn on a faucet. Is water coming out more slowly than usual? If so, wait until pressure is normal before using your dishwasher. •Clean the air gap. •Make sure large dishware does not block the detergent dispenser or the wash arms. Spots and filming on glasses and flatware Extremely hard water Low inlet water temperature •To remove stubborn spots from glassware: 1 Remove all metal utensils from the dishwasher. Overloading the dishwasher Improper loading Old or damp powder detergent Rinse agent dispenser empty Too little detergent 2 Do not add detergent. 3 Select the POT PANS cycle and SPEED DRY option. 4 Start the dishwasher and allow to run for 26 minutes. Dishwasher will now be in the main wash. 5 Open the door and pour 2 cups (500 ml) of white vinegar into the bottom of the dishwasher. 6 Close the door and allow to complete the cycle. If vinegar rinse doesn’t work: Repeat as above, except use 1/4 cup (60 ml) of citric acid crystals instead of vinegar. Questions? PROBLEM POSSIBLE CAUSE WHAT TO DO Use this problem solver Cloudiness on Combination of soft •This is called etching and is permanent. glassware water and too much detergent Water temperature entering the dishwasher exceeds 150°F. To prevent this from happening, use less detergent if you have soft water. Wash glassware in the shortest cycle that will get them clean. •Lower the water heater temperature. Black or gray marks on dishes Aluminum utensils have rubbed against dishes •Remove marks with a mild, abrasive cleaner. Yellow or brown film on inside surfaces Tea or coffee stains An overall yellow or brown film can be caused by iron deposits in water •Remove the stain by hand, using a solution of 1/2 cup bleach and 3 cups warm water. WARNING Before cleaning interior wait at least 20 minutes after a cycle for the heating element to cool down. Failure to do so can result in burns. •A special filter in the water supply line is the only way to correct this problem. Contact a water softener company. White film on inside surfaces Hard water minerals •To clean the interior, apply dishwasher detergent to a damp sponge. Wear rubber gloves. Do not use any type of cleanser other than dishwasher detergent because it may cause foaming or sudsing. Dishes do not dry Low inlet water temperature Rinse agent dispenser is empty •Make sure inlet water temperature is correct. •Select SPEED DRY Option. •Check the rinse agent dispenser. Control panel responded to inputs but dishwasher never filled with water Door latch may not be properly seated •Call for service. Dishwasher won’t run Fuse is blown, or the circuit breaker tripped •Replace fuse or reset circuit breaker. Remove any other appliances from the circuit. •Try resetting the START/RESET pad. Steam This is normal •Steam comes through the vent by the door latch during drying and when water is being pumped out. Sanitized light does not illuminate at the end of the cycle The door was opened and the cycle was interrupted during or after the main wash portion The incoming water temperature was too low •Do not interrupt the cycle anytime during or after main wash. •Raise the water heater temperature to 120°F. Consumer Services Dishwasher GE Answer Center® In the USA: 800.626.2000 In-Home Repair Service In the USA: 800.444.1845 In Canada: 1.888.880.3030 For Customers With Special Needs… In the USA: 800.626.2000 With the purchase of your new Monogram appliance, receive the assurance that if you ever need information or assistance from GE, we will be there. All you have to do is call—toll-free! Whatever your question about any Monogram major appliance, GE Answer Center® information service is available to help. Your call—and your question—will be answered promptly and courteously. And you can call ...
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