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Burner orifice clogged pilot is lit 2. Inlet gas pressure is too low 3. Thermopile leads disconnected or improperly connected 4. Burners will not come on in remote position 1. Clean burner (see Cleaning and Maintenance, page 18) or replace burner orifice 2. Contact local propane/LP or natural gas company 3. Reconnect leads (see Wiring Diagram, page 26) 4. Replace battery in transmitter and hand-held remote Delayed ignition burner 1. Manifold pressure is too low 1. Contact local propane/LP or natural gas company 2. Burner orifice clogged 2. Clean burner (see Cleaning and Maintenance, page 18) or replace burner orifice Burner backfiring during com-1. Burner orifice is clogged or 1. Clean burner (see Cleaning bustion damaged and Maintenance, page 18) or replace burner orifice 2. Damaged burner 2. Replace damaged burner 3. Gas regulator defective 3. Replace gas control Slight smoke or odor during ini-1. Not enough air 1. Check burner for dirt and debris. tial operation If found, clean burner (seeCleaning and Maintenance, page 18) 2. Gas regulator defective 2. Replace gas control 3. Residues from manufacturing 3. Problem will stop after a few processes and logs curing hours of operation Moisture/condensation noticed 1. Not enough combustion/ven-1. Refer to Air for Combustion on windows tilation air and Ventilation requirements (page 5) Heater produces a whistling 1. Turning control knob to HI ponoise when burner is lit sition when burner is cold 2. Air in gas line 3. Air passageways on heater blocked 4. Dirty or partially clogged burner orifice 1. Turn control knob to LO position and let warm up for a minute 2. Operate burner until air is removed from line. Have gas line checked by local propane/ LP or natural gas company 3. Observe minimum installation clearances (see page 8) 4. Clean burner (see Cleaning and Maintenance, page 18) or replace burner orifice Dark residue on logs or inside of 1. Improper log placement fireplace 2. Drafts or other air currents affecting flame pattern 3. Air holes at burner inlet blocked 4. Burner flame holes blocked 1. Properly locate logs (see Installing Gas Log Into Stove, page 11) 2. Eliminate source of drafts around heater 3. Clean out air holes at burner inlet. Periodically repeat as needed 4. Remove blockage or replace burner 113084-01A TROUBLESHOOTING Continued OBSERVED PROBLEM POSSIBLE CAUSE REMEDY White powder residue forming 1. When heated, vapors from fur-1. Turn heater off when using within burner box or on adja-niture polish, wax, carpet furniture polish, wax, carpet cent walls or furniture cleaners, etc. may turn into cleaners, or similar products white powder residue Remote does not function 1. Battery is not installed. Battery 1. Replace 9-volt batteries in re- power is low ceiver and hand-held remote control Heater produces a clicking/tick-1. Metal expanding while heating 1. This is common with most heating noise just after burner is lit or contracting while cooling ers. If noise is excessive, con- or shut off tact qualified service person WARNING: If you smell gas • Shut off gas supply. • Do not try to light any appliance. • Do not touch any electrical switch; do not use any phone in your building. • Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions. • If you cannot reach your gas supplier, call the fire department. IMPORTANT: Operating fireplace where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors will disappear over time. OBSERVED PROBLEM POSSIBLE CAUSE REMEDY Heater produces unwanted odors 1. Heater burning vapors from paint, hair spray, glues, cleaners, chemicals, new carpet, etc. (See IMPORTANT statement above) 2. Gas leak. See Warning statement at top of page 1. Open window and ventilate room. Stop using odor causing products while heater is running 2. Locate and correct all leaks (see Checking Gas Connections, pages 13 and 14) Heater shuts off in use (ODS 1. Not enough fresh air is 1. Open window and/or door for operates) available ventilation 2. Low line pressure 2. Contact local propane/LP or natural gas company 3. ODS/pilot is partially clogged 3. Clean ODS/pilot (see Cleaning and Maintenance, page 18) Gas odor even when control 1. Gas leak. See Warning 1. Locate and correct all leaks knob is in OFF position statement at top of page (see Checking Gas Connec 2. Control valve defective tions, pages 13 and 14) 2. Replace control valve Gas odor during combustion 1. Foreign matter between con-1. Take apart gas tubing and retrol valve and burner move foreign matter 2. GAS LEAK. 2. Locate and correct all leaks (see Checking Gas Connec- SEE WARNING tions, pages 13 and 14) STATEMENT AT TOP 113084-01A OF PAGE ILLUSTRATED PARTS BREAKDOWN MODELS SVYD18PRA AND SVYD18NRA 17 17 18 19 24 14 16 13 12 12 11 ...