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Question: Some of my stored videos and mp3s will not play on the unit. Answer: There may be circumstances where a multimedia file that is transferred from your computer to the MP-2000 may not work properly. THIS IS NOT A MALFUNCTION OF THE MP-2000 - this is a common occurence with media files due to the differences in how the original file was encoded. 36 WarrantySpecifications Dimensions 4.7 x 3.0 x 0.8 inches; x 76 x 21 mm (W Weight 8.5 oz. ; 240g (with battery) Operating Temp. 32 °F ~ 113°F; 0 °C ~ 45°C Storage Temp. -4 °F ~ 158°F; -20°C ~ +70 °C Operating Humidity 20% ~ 80% OS Support Windows 98SE (needs driver install); Windows Me (needs driver install); Windows 2000 (Service Pack 3 & Above); Windows XP, Home or Professional USB Supports USB 1.1 or USB 2.0 LCD type 3.5" TFT 480x234 resolution with LED backlight Hard Disk Specs 1.8'' 20 GB System Memory 32 MB System Flash 4 MB Inputs & Outputs Mini-USB connector; Earphone jack; AV-Out jack; Speakers; Microphone; AC adapter jack; AV-In jack Audio Output 60mWrms (30mW/channel); 20 to 20KHz; ~90dB Headphone Over the ear-clip type with 3.5mm plug; max. output 20mW Battery Built-in Lithium-Ion rechargeable; 2200 mAhr, 3.7V Power Adapter Input :100~240Vac, 0.6A, 50-60Hz Output: 5Vdc, 2.0A 37 Limited North American Warranty E2GO MP-2000 Apex Digital makes the following limited warranties. These warranties extend to the product received as a gift and no other purchaser or transferee. You must retain the original bill of sale for proof purchase. Limited One (1) Year Warranty Apex Digital warrants the parts in this product against defects in material or workmanship for a period of one after date of original purchase with the exception period Apex Digital will replace a defective part with a new or refurbished part without charge to you. You are responsible to pay all labor charges involved in the part replacement of your unit. Limited Ninety (90) Day Warranty Apex Digital warrants this product and its parts against defects in material or workmanship for a period of ninety days after the date of original retail purchase. During this period, Apex Digital will repair or replace a defective part or product at its sole option, with a new or refurbished part or product without charge to you except for shipping charges the Service Center. Rental Product The warranty for a rental product begins with the original date of receipt by the rental firm. Your Responsibility The above warranties are subject to the following conditions: You must provide a copy of the original sales receipt with your return as proof of purchase. There are no exceptions. You are also responsible for the cost(s) involved in packaging, transportation and insurance charges for the unit to the Authorized Service Center. You must receive a return authorization number before sending in the unit for repair. You must call customer service for an assessment of the problem. No service or shipment of product unless the RMA# and your return address is clearly visible on the shipping carton. Once your unit has been serviced, Apex Digital, Inc. will ship the unit back to you (prepaid) via regular ground service. Note: Apex Digital, Inc is not responsible for the shipping costs associated with unauthorized or refused packages. These warranties are effective only if product is purchased through an Authorized retail reseller and the unit is operated in North America. Warranties extend only to defects in materials or workmanship as limited above and do not extend to any other products or parts that have been lost, discarded or damaged by misuse, accident, neglect, acts of God, such as lightning or voltage surges in the home, improper installation, improper maintenance or use in violation of instructions provided or product which has been modified, had serial number removed, altered, or rendered illegible. Warranties do not cover cosmetic damage, lost accessories or dead pixels in the screen panel. How to Obtain Warranty Service If after following the operating instructions, the Troubleshooting Guide and the FAQ pages on televisions, found at our website, Should it be necessary to contact Customer Service Center directly, call (866) 427-3946. You will be instructed on how your claim will be processed. Have your pertinent information available including proof of purchase and an understanding of the complaint. O OOr rrd dde eer rri iin nng gg A AAc ccc cce ees sss sso oor rri iie ees ss: :: Please visit our online accessory store at: Limitations All warranties implied by state law are expressly limited to the duration of the limited warranties set forth above with the exception of warranties implied by state law as herby limited, the foregoing warranty is exclusive and in lieu of all other warranties, guarantees, agreements etc., with respect to repair or replacement of any parts. Apex Digital shall not be liable for consequential or incidental damage The warranty gives yo...