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Finding information
Lenovo product service information for Taiwan
• remove all data, including confi dential information,
Use of personal contact information
To fi nd detailed information about your computer, refer to
proprietary information and personal information,
If you obtain service under this warranty, you authorize
the following tips:
from the product or, if you are unable to remove any
such information, modify the information to prevent its
Lenovo to store, use and process information about your
User Manuals provides operating instructions,
access by another party or so that it is not personal data
warranty service and your contact information, including
troubleshooting and safety information for your computer.
under applicable law. The Service Provider shall not be
name, phone numbers, address, and e-mail address.
To open it, select the User Manuals icon on the taskbar.
Safety, Warranty, and Setup Guide
responsible for the loss or disclosure of any data, including
Lenovo may use this information to perform service under
this warranty. We may contact you to inquire about your
Get Started provides detailed instructions on how to use
confi dential information, proprietary information, or
satisfaction with our warranty service or to notify you about
Windows. To open it, select the Get Started app on the Start
Lenovo ideapad 310-14ISK/ideapad 310-15ISK/ideapad 310 Touch-15ISK
Customer Replaceable Units
personal information, on a product returned or accessed
any product recalls or safety issues. In accomplishing these
menu.
for warranty service
Customer Replaceable Units (CRUs) are parts that can
purposes, you authorize Lenovo to transfer your information
You can get more information about drivers, manuals,
be upgraded or replaced by the customer. If a CRU is
• remove all features, parts, options, alterations, and
to any country where we do business and to provide it to
diagnosis, and warranty services at Lenovo support Web site
Unpack
determined to be defective during the warranty period,
attachments not covered by the warranty
entities acting on our behalf. We may also disclose it where
at http://support.lenovo.com.
a replacement CRU will be provided to the customer.
• ensure that the product or part is free of any legal
required by law. Lenovo’s privacy policy is available at
Customers are responsible for installing the self-service
restrictions that prevent its replacement
http://www.lenovo.com/.
Read before using your computer
CRUs for this product. The following table provides a list of
• if you are not the owner of a product or part, obtain
What this warranty does not cover
CRUs for your computer.
authorization from the owner for the Service Provider to
CAUTION:
provide warranty service
This warranty does not cover the following:
Set the built-in battery in Ship Mode before replacing a CRU
What your service provider will do to correct
• uninterrupted or error-free operation of a product
The following sections provide critical safety and regulatory
or sending your computer for service.
• loss of, or damage to, your data by a product
information for Lenovo computers and instructions on how
problems
• any software programs, whether provided with the
Computer
AC power adapter*
Publications
Optical disc(s)
to access electronic versions of the publications developed
1 Turn off the computer and disconnect the AC power
When you contact a Service Provider, you must follow the
product or installed subsequently
for your computer.
adapter.
* AC power adapter varies by country/region.
(on select models)
specifi ed problem determination and resolution procedures.
2 Press Fn + S + V.
• failure or damage resulting from misuse, abuse,
• Some models may contain items that are not listed.
Read first — regulatory information
The Service Provider will attempt to diagnose and resolve
accident, modifi cation, unsuitable physical or operating
3 Press the Power button to verify if Ship Mode has been set.
your problem by telephone, e-mail or remote assistance. The
Computer models equipped with wireless communications
• If any item is missing or damaged, contact your retailer.
environment, natural disasters, power surges, improper
Service Provider may direct you to download and install
comply with the radio frequency and safety standards of any
Note: When set in Ship Mode, the battery does not supply
maintenance, or use not in accordance with product
• The illustrations used in this manual are from Lenovo ideapad 310-14ISK unless
designated software updates.
country or region in which it has been approved for wireless
power to the computer. To awake the battery from Ship
information materials
otherwise stated.
use. In addition, if your product contains a telecom modem,
Mode, connect the AC power adapter to your computer.
Some problems may be resolved with a replacement part that
• damage caused by a non-authorized service provider
it complies with the requirements for connection to the
you install yourself called a “Customer Replaceable Unit” or
• failure of, or damage caused by, any third party products,
This Guide
User Guide
telephone network in your country.
“CRU”. If so, the Service Provider will ship the CRU to you
including those that Lenovo may provide or integrate into
Initial setup procedure
AC power adapter
O
for you to install.
Be sure to read the Regulatory Notice for your country or
the Lenovo product at your request
Optical drive
O
region before using the wireless devices contained in your
Memory O
If your problem cannot be resolved over the telephone;
• any technical or other support, such as assistance with
Note:
computer.
1.
through the application of software updates or the
“how-to” questions and those regarding product set-up
Connect to power.
Mini PCI Express
O
To prevent over-discharging, the battery pack of
Card
installation of a CRU, the Service Provider will arrange for
and installation
the computer is placed in Ship Mode at the factory.
Hard disk drive
O
service under the type of warranty service designated for
• products or parts with an altered identifi cation label or
While the battery is in Ship Mode, it will not provide
the product under “Part 3 - Warranty service information”
from which the identifi cation label has been removed
power to the computer. Connect your computer to
Safety information
below.
Limitation of liability
the supplied AC power adapter before fi rst use. The
If the Service Provider determines that it is unable to repair
battery pack will be activated instantly when the
your product, the Service Provider will replace it with one
Lenovo is responsible for loss or damage to your product
computer is connected to AC power.
that is at least functionally equivalent.
only while it is in the Service Provider’s possession or
Service and support information
in transit, if the Service Provider is responsible for the
This section contains important safety information for
If the Service Provider determines that it is unable to either
transportation.
The following information describes the technical support
Lenovo products.
repair or replace your product, your sole remedy under this
that is available for your product, during the warranty
Limited Warranty is to return the product to your place of
Neither Lenovo nor the Service Provider is responsible
period or throughout the life of your product.
Plastic bag notice
purchase or to Lenovo for a refund of your purchase price.
for loss or disclosure of any data, including confi dential
information, proprietary information, or personal
Telephone technical support
CAUTION:
Replacement products and parts
Plastic bags can be dangerous. Keep plastic bags away
information, contained in a product.
You can get help and information from the Customer
from babies and children to avoid danger of suffocation.
When warranty service involves the replacement of a
UNDER NO CIRCUMSTANCES, AND
Support Center by telephone. Before contacting a Lenovo
2. Press the Power button.
3. Confi gure the operating system by following
product or part, the replaced product or part becomes
NOTWITHSTANDING THE FAILURE OF ESSENTIAL
technical support representative, please have the following
Rechargeable battery notice
the on-screen instructions.
Lenovo’s property and the replacement product or part
PURPOSE OF ANY REMEDY SET FORTH HEREIN,
information available: model and serial number, the exact
Do not attempt to disassemble or modify the battery
becomes your property. Only unaltered Lenovo products and
SHALL LENOVO, ITS AFFILIATES, SUPPLIERS,
wording of any error message, and a description of the
pack. Attempting to do so can cause an explosion, or
parts are eligible for replacement. The replacement product
RESELLERS, OR SERVICE PROVIDERS BE LIABLE FOR
problem.
liquid leakage from the battery pack. A battery pack other
or part provided by Lenovo may not be new, but it will be in
ANY OF THE FOLLOWING EVEN IF INFORMED OF
Your technical support representative might want to walk
than the one specifi ed by Lenovo, or a disassembled or
good working order and at least functionally equivalent to
THEIR POSSIBILITY AND REGARDLESS OF WHETHER
you through the problem while you are at your computer
modifi ed battery pack is not covered by the warranty.
the original product or part. The replacement product or part
THE CLAIM IS BASED IN CONTRACT, WARRANTY,
during the call.
If the rechargeable battery pack is incorrectly replaced,
shall be warranted for the balance of the period remaining
NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY
Important: The most up-to-date telephone list for the
there is danger of an explosion. The battery pack contains
on the original product.
OF LIABILITY: 1) THIRD PARTY CLAIMS AGAINST YOU
Customer Support Center is always available at
a small amount of harmful substances. To avoid possible
FOR DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE
http://www.lenovo.com/support/phone. Telephone
injury:
OF YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE,
numbers are subject to change without notice.
INDIRECT OR CONSEQUENTIAL DAMAGES,
• Replace only with a battery of the type recommended
INCLUDING BUT NOT LIMITED TO LOST PROFITS,
by Lenovo.
BUSINESS REVENUE, GOODWILL OR ANTICIPATED
• Keep the battery pack away from fi re.
SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY
• Do not expose it to water or rain.
OF LENOVO, ITS AFFILIATES, SUPPLIERS, RESELLERS
• Do not attempt to disassemble it.
OR SERVICE PROVIDERS FOR DAMAGES FROM ANY
• Do not short-circuit it.
CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT
• Keep it away from children.
DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR
THE PRODUCT.
• Donot drop the battery pack.
Donot put the battery pack in trash that is disposed of
Lenovo limited warranty
THE FOREGOING LIMITATIONS DO NOT APPLY
Use of personal contact information:
in landfi lls. When disposing of the battery, comply with
This Lenovo Limited Warranty consists of the following
TO DAMAGES FOR BODILY INJURY (INCLUDING
local ordinances or regulations.
Lenovo will not be able to perform our service under this
PN:SP40L27384
parts:
DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE
warranty if you refuse to provide your information or
Rev. RP02
If the battery pack is to be stored separately, place it in a
Part 1 - General terms
TO TANGIBLE PERSONAL PROPERTY FOR WHICH
do not wish us to transfer your information to our agent
dry environment of a temperature between 10-35 °C and
Part 2 - Country-specifi c terms
LENOVO IS LIABLE UNDER LAW.
or contractor. You have the right to access your personal
keep it away from direct sunlight. To extend battery life,
Part 3 - Warranty Service information
AS SOME STATES OR JURISDICTIONS DO NOT
contact information and request correction of any errors in it
we recommend you charge the battery to approximately
The terms of Part 2 replace or modify terms of Part 1 as
ALLOW THE EXCLUSION OR LIMITATION OF
pursuant to the Privacy Act 1988 by contacting Lenovo.
30 to 50% capacity and recharge it every three months to
specifi ed for a particular country
INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE
prevent the battery from over-discharging.
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY
The following replaces the same section in Part 1:
Port assignment and button layout
Part 1 - General terms
Lithium coin cell battery notice
TO YOU.
Limitation of liability:
This Lenovo Limited Warranty applies only to Lenovo
Your other rights
Lenovo is responsible for loss or damage to your product
c
b a
Danger of explosion if battery is incorrectly replaced.
hardware products you purchased for your own use and not
THIS WARRANTY GIVES YOU SPECIFIC LEGAL
only while it is in the Service Provider’s possession or
for resale.
RIGHTS. YOU MAY HAVE OTHER RIGHTS
in transit, if the Service Provider is responsible for the
When replacing the lithium coin cell battery, use only the
This Lenovo Limited Warranty is available in other
ACCORDING TO THE APPLICABLE LAWS OF YOUR
transportation.
same or an equivalent type that is recommended by the
languages at http://www.lenovo.com/warranty.
STATE OR JURISDICTION. YOU MAY ALSO HAVE
manufacturer. The battery contains lithium and can explode
Neither Lenovo nor the Service Provider is responsible
OTHER RIGHTS UNDER A WRITTEN AGREEMENT
if not properly used, handled, or disposed of.
What this warranty covers
for loss or disclosure of any data, including confi dential
WITH LENOVO. NOTHING IN THIS WARRANTY
information, proprietary information, or personal
Do not:
Lenovo warrants that each Lenovo hardware product
AFFECTS STATUTORY RIGHTS, INCLUDING RIGHTS
n
information, contained in a product.
• Throw or immerse into water
that you purchase is free from defects in materials and
OF CONSUMERS UNDER LAWS OR REGULATIONS
• Heat to more than 100°C (212°F)
workmanship under normal use during the warranty
TO THE EXTENT PERMITTED BY LAW, UNDER NO
e
GOVERNING THE SALE OF CONSUMER GOODS THAT
• Repair or disassemble
period. The warranty period for the product starts on the
CIRCUMSTANCES AND NOTWITHSTANDING
CANNOT BE WAIVED OR LIMITED BY CONTRACT.
f
Dispose of the battery as required by local ordinances or
original date of purchase as shown on your sales receipt or
THE FAILURE OF ESSENTIAL PURPOSE OF ANY
regulations.
invoice or as may be otherwise specifi ed by Lenovo. The
Part 2 - Country-specific terms
REMEDY SET FORTH HEREIN, SHALL LENOVO, ITS
g
AFFILIATES, SUPPLIERS, RESELLERS, OR SERVICE
The following statement applies to users in the state of
warranty period and type of warranty service that apply to
Australia
PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING
California, U.S.A. California Perchlorate Information:
your product are as specifi ed in “Part 3 - Warranty service
information”. This warranty only applies to products in the
EVEN IF INFORMED OF THEIR POSSIBILITY AND
h
Products containing manganese dioxide lithium coin cell
“Lenovo” means Lenovo (Australia & New Zealand) Pty
country or region of purchase.
REGARDLESS OF WHETHER THE CLAIM IS BASED
o
batteries may contain perchlorate.
Limited ABN 70 112 394 411. Address: Level 10, North Tower,
IN CONTRACT, WARRANTY, NEGLIGENCE, STRICT
Perchlorate Material — special handling may apply.
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY
1-5 Railway Street, Chatswood, NSW, 2067. Telephone:
i
LIABILITY OR OTHER THEORY OF LIABILITY:
AND REPLACES ALL OTHER WARRANTIES OR
+61 2 8003 8200. Email: lensyd_au@lenovo.com
See http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
1) THIRD PARTY CLAIMS AGAINST YOU FOR
CONDITIONS, EXPRESS OR IMPLIED, INCLUDING,
The following replaces the same section in Part 1:
DAMAGES; 2) LOSS, DAMAGE OR DISCLOSURE OF
j
Polyvinyl Chloride (PVC) cable and cord notice
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES
YOUR DATA; 3) SPECIAL, INCIDENTAL, PUNITIVE,
OR CONDITIONS OF MERCHANTABILITY OR
What this warranty covers:
Handling the cord on this product or cords associated with
INDIRECT OR CONSEQUENTIAL DAMAGES,
k
FITNESS FOR A PARTICULAR PURPOSE. AS SOME
accessories sold with this product will expose you to lead,
Lenovo warrants that each hardware product that you
INCLUDING BUT NOT LIMITED TO LOST PROFITS,
STATES OR JURISDICTIONS DO NOT ALLOW THE
l
a chemical known to the State of California to cause cancer,
purchase is free from defects in materials and workmanship
BUSINESS REVENUE, GOODWILL OR ANTICIPATED
EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES,
and birth defects or other reproductive harm. Wash hands
under normal use and conditions during the warranty
SAVINGS. IN NO CASE SHALL THE TOTAL LIABILITY
THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
m
after handling.
period. If the product fails due to a covered defect during the
OF LENOVO, ITS AFFILIATES, SUPPLIERS, RESELLERS
IN THAT EVENT, SUCH WARRANTIES APPLY ONLY
warranty period, Lenovo will provide you a remedy under
OR SERVICE PROVIDERS FOR DAMAGES FROM ANY
p
Using headphones or earphones
TO THE EXTENT AND FOR SUCH DURATION AS
this Limited Warranty. The warranty period for the product
CAUSE EXCEED THE AMOUNT OF ACTUAL DIRECT
REQUIRED BY LAW AND ARE LIMITED IN DURATION
If your computer has both a headphone connector and an
starts on the original date of purchase specifi ed on your sales
DAMAGES, NOT TO EXCEED THE AMOUNT PAID FOR
TO THE WARRANTY PERIOD. AS SOME STATES OR
audio-out connector, always use the headphone connector
receipt or invoice unless Lenovo informs you otherwise in
THE PRODUCT.
f
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON
for headphones (also called a headset) or earphones.
writing. The warranty period and type of warranty service
THE DURATION OF AN IMPLIED WARRANTY, THE
THE FOREGOING LIMITATIONS DO NOT APPLY
Excessive sound pressure from earphones and headphones
that apply to your product are set forth below in “Part 3 -
ABOVE LIMITATION ON DURATION MAY NOT APPLY
TO DAMAGES FOR BODILY INJURY (INCLUDING
can cause hearing loss. Adjustment of the equalizer to
Warranty service information”.
TO YOU.
DEATH), DAMAGE TO REAL PROPERTY OR DAMAGE
maximum increases the earphones and headphones output
THE BENEFITS GIVEN BY THIS WARRANTY ARE IN
TO TANGIBLE PERSONAL PROPERTY FOR WHICH
voltage and therefore the sound pressure level.
How to obtain warranty service
ADDITION TO YOUR RIGHTS AND REMEDIES AT
LENOVO IS LIABLE UNDER LAW.
Excessive use of headphones or earphones for a long period
If the product does not function as warranted during the
LAW, INCLUDING THOSE UNDER THE AUSTRALIAN
The following replaces the same section in Part 1:
of time at high volume can be dangerous if the output of
warranty period, you may obtain warranty service by
CONSUMER LAW.
the headphones or earphone connectors do not comply
Your other rights:
contacting Lenovo or a Lenovo approved Service Provider.
The following replaces the same section in Part 1:
d
with specifi cations of EN 50332-2. The headphone output
A list of approved Service Providers and their telephone
Replacement products and parts:
THIS WARRANTY GIVES YOU SPECIFIC LEGAL
connector of your computer complies with EN 50332-2 Sub
numbers is available at:
RIGHTS. YOU ALSO HAVE OTHER RIGHTS AT
a Integrated camera
g VGA port
m Memory card slot
clause 7.
http://www.lenovo.com/support/phone.
When warranty service involves the replacement of a
LAW, INCLUDING UNDER THE AUSTRALIAN
This specifi cation limits the computer's maximum wide
product or part, the replaced product or part becomes
b Built-in microphone
h RJ-45 port
n Kensington slot
Warranty service may not be available in all locations and
CONSUMER LAW. NOTHING IN THIS WARRANTY
bandtrue RMS output voltage to 150 mV. To help protect
Lenovo’s property and the replacement product or part
may differ from location to location. Charges may apply
AFFECTS STATUTORY RIGHTS OR RIGHTS AT LAW,
c Power button
i HDMI port
o Optical disc drive
against hearing loss, ensure that the headphones or
becomes your property. Only unaltered Lenovo products and
outside a Service Provider’s normal service area. Contact
INCLUDING RIGHTS THAT CANNOT BE WAIVED OR
earphones you use also comply with EN 50332-2 (Clause 7
parts are eligible for replacement. The replacement product
a local Service Provider for information specifi c to your
LIMITED BY CONTRACT.
d Touch pad
j USB 3.0 port
p USB port
limits) for a wide band characteristic voltage of 75 mV. Using
or part provided by Lenovo may not be new, but it will be in
location.
For example, our products come with guarantees that cannot
headphones that do not comply with EN 50332-2 can be
good working order and at least functionally equivalent to
e AC power adapter jack k Combo audio jack
be excluded under the Australian Consumer Law. You are
dangerous due to excessive sound pressure levels.
Customer Responsibilities for Warranty Service
the original product or part. The replacement product or part
entitled to a replacement or refund for a major failure and
f System status
l Novo button
If your Lenovo computer came with headphones or
shall be warranted for the balance of the period remaining
Before warranty service is provided, you must take the
compensation for any other reasonably foreseeable loss or
earphones in the package, as a set, combination of the
on the original product. Products and parts presented for
following steps:
damage. You are also entitled to have the products repaired
indicators
headphones or earphones and the computer already
repair may be replaced by refurbished products or parts
• follow the service request procedures specifi ed by the
or replaced if the products fail to be of acceptable quality and
complies with the specifi cations of EN 50332-1. If different
of the same type rather than being repaired. Refurbished
Service Provider
the failure does not amount to a major failure.
headphones or earphones are used, ensure that they comply
parts may be used to repair the product; and repair of the
• backup or secure all programs and data contained in the
with EN 50332-1 (Clause 6.5 Limitation Values). Using
product may result in loss of data, if the product is capable of
New Zealand
product
headphones that do not comply with EN 50332-1 can be
retaining user-generated data.
The following is added to the same section in Part 1:
First Edition (January 2016)
dangerous due to excessive sound pressure levels.
• provide the Service Provider with all system keys or
The following is added to the same section in Part 1:
passwords
© Copyright Lenovo 2016.
• provide the Service Provider with suffi cient, free, and safe
LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration
access to your facilities to perform service
“GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

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