Contents
Solving Problems . . . . . . . . . . . . . . . 54
Getting Help. . . . . . . . . . . . . . . . . . . . .72
Beep Codes. . . . . . . . . . . . . . . . . . . . . . . . 54
Technical Support and Customer
Network Problems . . . . . . . . . . . . . . . . . . 55
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Power Problems . . . . . . . . . . . . . . . . . . . . 55
DellConnect . . . . . . . . . . . . . . . . . . . . . . . 73
Memory Problems . . . . . . . . . . . . . . . . . . 57
Online Services . . . . . . . . . . . . . . . . . . . . . 74
Lockups and Software Problems. . . . . . . 57
Automated Order-Status Service . . . . . . 75
Product Information. . . . . . . . . . . . . . . . . 75
Using Support Tools . . . . . . . . . . . . . 60
Returning Items for Repair Under
Dell Support Center . . . . . . . . . . . . . . . . .60
Warranty or for Credit . . . . . . . . . . . . . . . 76
My Dell Downloads . . . . . . . . . . . . . . . . . 61
Before You Call . . . . . . . . . . . . . . . . . . . . . 78
Hardware Troubleshooter . . . . . . . . . . . . 62
Contacting Dell. . . . . . . . . . . . . . . . . . . . .80
Dell Diagnostics . . . . . . . . . . . . . . . . . . . . 62
Finding More Information and
Restoring Your Operating
Resources . . . . . . . . . . . . . . . . . . . . . . .81
System . . . . . . . . . . . . . . . . . . . . . . . . 64
Specifications . . . . . . . . . . . . . . . . . . 83
System Restore . . . . . . . . . . . . . . . . . . . . . 65
Dell DataSafe Local Backup. . . . . . . . . . .66
Appendix. . . . . . . . . . . . . . . . . . . . . . . 90
System Recovery Media . . . . . . . . . . . . . .69
Information for NOM, or Official
Mexican Standard (Only for Mexico). . . .90
Dell Factory Image Restore . . . . . . . . . . . 70
Index . . . . . . . . . . . . . . . . . . . . . . . . . . .91
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