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. Do not use your computer in a place subject to extreme changes in temperature. . Do not remove the hard disk drive from your computer. To avoid damaging your solid state drive . Do not turn off the power or restart your computer while reading or writing data to the solid state drive. . Do not remove the solid state drive from your computer. Troubleshooting > Troubleshooting > 7 N Troubleshooting This section describes how to solve common problems you might encounter when using your VAIO computer. Many problems have simple solutions. Try these suggestions before contacting VAIO-Link. Features and options in this section may not be available on your computer. . Computer (page 119) . System Security (page 126) . Battery (page 127) . Built-in Camera (page 129) . Networking (page 131) . Bluetooth Technology (page 135) . Optical Discs (page 139) . Display (page 143) . Printing (page 147) . Microphone (page 148) . Speakers (page 149) . Touch Pad (page 150) . Keyboard (page 151) . Floppy Disks (page 152) . Audio/Video (page 153) Troubleshooting > Troubleshooting > 8 N . "Memory Stick" (page 155) . Peripherals (page 156) Troubleshooting > Computer n119 N Computer What should I do if my computer does not start? . Make sure your computer is securely plugged into a power source and turned on and the power indicator light is lit. . Make sure the battery pack is installed properly and charged. . Disconnect all connected USB devices (if any), and then restart your computer. . Remove any extra memory modules you may have installed since purchase, and then restart your computer. . If your computer is plugged into a power strip or an uninterruptible power supply (UPS), make sure the power strip or UPS is plugged into a power source and turned on. . If you are using an external display, make sure it is plugged into a power source and turned on. Make sure the brightness and contrast controls are adjusted correctly. See the manual that came with your display for more information. . Unplug the AC adapter and remove the battery pack. Wait three to five minutes. Reinstall the battery pack, plug the AC adapter, and then press the power button to turn on your computer. . Make sure the LCD backlight of your computer is turned on. To turn on the LCD backlight, see Using Special-function Buttons (page 33). . Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. . Check that you are using the supplied Sony AC adapter. For your safety, use only the genuine Sony rechargeable battery pack and AC adapter, which are supplied by Sony for your VAIO computer. Troubleshooting > Computer n120 N What should I do if the green power indicator light turns on but my screen remains blank? . Make sure the LCD backlight of your computer is turned on. To turn on the LCD backlight, see Using Special-function Buttons (page 33). . Press the Alt+F4 keys several times to close the application window. An application error may have occurred. . If the Alt+F4 keys do not work, click Start, the arrow next to the Shut down button, and Restart to restart your computer. . If your computer does not restart, press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart. If the Windows Security window appears, click Restart. . If this procedure does not work, press and hold the power button for more than four seconds to shut down your computer. Unplug the AC adapter and leave the computer for about five minutes. Then plug the AC adapter and turn on the computer again. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. Troubleshooting > Computer n121 N What should I do if my computer or software stops responding? . If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. . If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer. . If your computer does not turn off, press the Ctrl+Alt+Delete keys and click the Shut down button. If the Windows Security window appears, click Shut Down. . If this procedure does not work, press and hold the power button until the computer turns off. ! Turning off your computer with the Ctrl+Alt+Delete keys or the power button may cause loss of unsaved data. . Unplug the AC adapter and remove the battery pack. Wait...
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