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See Using Hibernate Mode (page 85) for information on how you can manually activate Hibernate mode. 119119nN Troubleshooting Internet What should I do if my modem does not work? . Make sure the telephone cable is securely plugged into the modem port on your computer and the wall jack. . Make sure the telephone cable is working. Plug the cable into an ordinary telephone and listen for a dial tone. . Make sure the telephone number the program is dialing is correct. . Make sure the software you are using is compatible with your computer's modem. (All preinstalled Sony programs are compatible.) . Make sure the modem is the only device connected to your telephone line. . Follow these steps to check the settings: 1 Click Start and Control Panel. 2 Click Hardware and Sound. 3 Click Phone and Modem Options. 4 On the Modems tab, check that your modem is listed. 5 On the Dialing Rules tab, check the location information is correct. 120120nN Troubleshooting Why is my modem connection slow? Your computer is equipped with a V.92/ V.90 compatible modem. Many factors may influence modem connection speed, including telephone line noise or compatibility with telephone equipment, such as fax machines or other modems. If you think your modem is not connecting properly to other PC-based modems, fax machines, or your Internet Service Provider (ISP), do any of the following: . Ask your telephone company to verify your telephone line is free of any line noise. . If your problem is fax-related, make sure there are no problems with the fax machine you are calling and that it is compatible with fax modems. . If you are having a problem connecting with your ISP, make sure the ISP is not experiencing technical problems. . If you have a second telephone line, try connecting the modem to that line. 121121nN Troubleshooting Networking What should I do if my computer cannot connect to a wireless LAN access point? . Connection availability is affected by distance and obstructions. You may need to move your computer away from obstructions or closer to any access point you may be using. . Make sure the WIRELESS or WIRELESS LAN switch is on and the Wireless LAN indicator is lit on your computer. . Make sure power to the access point is on. . Follow these steps to check the settings: 1 Click Start and Control Panel. 2 Click View network status and tasks under Network and Internet. 3 Click Connect to a network to confirm that your access point is selected. . Make sure the encryption key is correct. What should I do if I cannot access the Internet? . Check the access point settings. See the manual that came with your access point for more information. . Make sure your computer and the access point are connected to one another. . Move your computer away from obstructions or closer to any access point you may be using. . Make sure your computer is properly configured for Internet access. 122122nN Troubleshooting Why is the data transfer speed slow? . The wireless LAN data transfer speed is affected by distance and obstructions between devices and access points. Other factors include device configurations, radio conditions, and software compatibility. To maximize the data transfer speed, move your computer away from obstructions or closer to any access point you may be using. . If you are using a wireless LAN access point, the device may be temporarily overloaded depending on how many other devices are communicating via the access point. . If your access point interferes with other access points, change the access point channel. See the manual that came with your access point for more information. How do I avoid data transfer interruptions? . When your computer is connected to an access point, data transfer interruptions may occur when using large files or if the computer is in close proximity to microwaves and cordless telephones. . Move your computer closer to the access point. . Make sure the access point connection is intact. . Change the access point channel. See the manual that came with your access point for more information. 123123nN Troubleshooting What are channels? . Wireless LAN communication occurs on divided frequency bands known as channels. Third-party wireless LAN access point channels may be preset to different channels from Sony devices. . If you are using a wireless LAN access point, see connectivity information contained in the manual that came with your access point. Why does the network connection stop when I change the encryption key? Two computers with built-in wireless LAN may lose a peer-to-peer network connection if the encryption key is changed. You can either change the encryption key back to the original profile or re-enter the key on both computers so the key matches. 124124nN Troubleshooting Optical Discs Why does my computer freeze when I try to read a disc? The disc that your computer is trying to read may be dirty or damaged. Follow these steps: 1 Restart the computer by clicking Start, the arrow next to the Lock...
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