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Hardware Guide Hardware Guide Upgrading your VAIO computer Viewing the amount of memory To view the amount of memory, proceed as follows: 89 nN 1 Turn on the computer. 2 Go to Sony Notebook Setup via the Start menu. The Sony Notebook Setup dialog box appears. 3 In the About this Computer tab you can view the amount of system memory. If the additional memory does not appear, repeat the whole procedure and restart the computer. Hardware Guide Hardware Guide Getting help Getting help This section describes how to get help and support if something goes wrong with your computer. 90 nNSony offers you many support options for your computer. Sony support options Please see the section Documentation pack (page 9) for details on the printed and online documentation delivered with your computer, as well as further sources of reference. Other sources of information . Go to the online help files that accompany your software for instructions on using the software. . VAIO- Link website: if you have any problem with your computer, you can access the VAIO- Link website for troubleshooting. Go to: http:/ /vaio-link.com . e- Support: This interactive part of our website http: / / vaio- link. com allows you to get in contact with our dedicated support team over the internet. Using a personalised account, you can log your technical queries with ease. . VAIO- Link help lines: Before contacting VAIO- Link by telephone, try to solve the problem by reading the online and printed documentation. . Visit the other Sony websites: . vaio.com if you want to know more about VAIO and become part of the growing VAIO community. . europe.com for online purchases. . for other Sony products. . You need to set up an Internet connection before you can access the online features described here. Hardware Guide Hardware Guide Getting help e- Support What is e-Support? 91 nN You have searched our user guides and website ( vaio-link. com) but have not found an answer to your question/ issue? e-Support is the ideal solution for you! Our e- Support Web Portal is an interactive website on which you can submit any technical query you may have regarding your VAIO and receive answers from our dedicated support team. Every submitted query will result in a unique ' case number' to ensure smooth communication between yourself and the e- Support Team. Who can use e-Support? All registered VAIO customers are entitled to unlimited access to the VAIO- Link e- Support Web Portal. How can I access the e- Support portal? When you register your VAIO computer online at Club- VAIO ( , you will automatically receive an email with the link to the e- Support Web Portal, your Customer ID and some basic explanation a few hours later. All you need to do is activate your account by clicking on the provided link in the email. You are now ready to create your first case! You can access the e-Support Web Portal from any computer with an active ...
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